German Language Expert

Right Move Staffing; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Right Move Staffing in Bengaluru, India, seeks a German-speaking customer support associate. You will handle queries via calls, email, and chat in German (and English when required) and provide timely, accurate information to customers.

The role requires B2 certification, strong communication, and a focus on empathetic service. It includes 24/7 shift coverage and escalation of unresolved issues when needed.

Qualifications

• Handle customer queries via calls, mails and chat in German (and English when required).
• Looking for B2 Certified candidates.
• Provide accurate and timely information, support, and solutions to customers.
• Maintain a high level of customer satisfaction by delivering a professional and empathetic experience.
• Escalate unresolved issues to appropriate departments when needed.
• Strong communication and customer service orientation.
• Ability to work in 24/7 operations (Working Shifts).
• Problem solving and attention to detail.

Responsibilities

• Handle customer queries via calls, mails and chat in German (and English when required).
• Provide accurate and timely information, support, and solutions to customers.
• Maintain a high level of customer satisfaction by delivering a professional and empathetic experience.
• Escalate unresolved issues to appropriate departments when needed.
• Strong communication and customer service orientation.
• Ability to work in 24/7 operations (Working Shifts).
• Problem solving and attention to detail.

Skills

German language

Customer service

Communication skills

Problem solving

Job description

• Handle customer queries via calls, mails and chat in German (and English when required)
• Looking for B2 Certified candidates
• Provide accurate and timely information, support, and solutions to customers
• Maintain a high level of customer satisfaction by delivering a professional and empathetic experience
• Escalate unresolved issues to appropriate departments when needed
• Strong communication and customer service orientation.
• Ability to work in 24/7 operations (Working Shifts).
• Problem solving and attention to detail.