Language Centre Coordinator

Hola World; Ernakulam; On-site; INR 350,000 - 450,000; Full time

Job summary

Hola World in Kochi, Kerala invites applications for a Language Centre Coordinator to oversee the online language training division's end-to-end operations. You will coordinate trainers, manage class schedules, and ensure seamless virtual class delivery while guiding students and inquiries.

This role requires leadership, strong communication, and organizational skills to drive enrollments, monitor attendance, keep records, and generate regular reports.

Qualifications

• Bachelor's degree in any discipline.
• Experience in online education, language training operations, or student services is preferred.
• Strong leadership, coordination, and team management skills.
• Excellent communication, counseling, and interpersonal abilities.
• Proven ability to handle inquiries, manage admissions, and achieve enrollment targets.

Responsibilities

• Coordinate with language trainers to schedule, manage, and monitor online training sessions.
• Oversee the day-to-day operations of the online Language Lab, ensuring efficient and uninterrupted virtual class delivery.
• Handle student inquiries through phone, email, and online platforms, providing accurate information about language programs.
• Counsel prospective students and convert inquiries into enrollments through timely follow-ups and effective communication.
• Monitor online class schedules, trainer availability, attendance, and student participation.
• Act as the primary point of contact between trainers and students to ensure a smooth and engaging online learning experience.
• Maintain accurate records of inquiries, enrollments, attendance, and student progress using CRM and internal systems.
• Coordinate with the admissions and study abroad counseling teams to support students with language training requirements.
• Generate regular operational reports on enrollments, class performance, attendance, and trainer utilization.
• Continuously improve operational processes to enhance student satisfaction and training efficiency.

Skills

Leadership

Communication

Organization

CRM tools

MS Office

Video conferencing

Online education

Enrollment targets

Education

Bachelor's degree

Tools

Zoom

Google Meet

Microsoft Teams

MS Office

CRM software

Job description

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• manager language lab operations

Language Centre Coordinator

Business Development

1 - 5 years

Kochi

Manager – Language Lab Operations is responsible for overseeing the end-to-end operations of the online language training division, ensuring seamless coordination between trainers and students while delivering an exceptional virtual learning experience. The role involves managing class schedules, handling student inquiries, driving enrollments, and ensuring the smooth execution of all online language training activities.

Key Responsibilities

• Coordinate with language trainers to schedule, manage, and monitor online training sessions.
• Oversee the day-to-day operations of the online Language Lab, ensuring efficient and uninterrupted virtual class delivery.
• Handle student inquiries through phone, email, and online platforms, providing accurate information about language programs.
• Counsel prospective students and convert inquiries into enrollments through timely follow-ups and effective communication.
• Monitor online class schedules, trainer availability, attendance, and student participation.
• Act as the primary point of contact between trainers and students to ensure a smooth and engaging online learning experience.
• Maintain accurate records of inquiries, enrollments, attendance, and student progress using CRM and internal systems.
• Coordinate with the admissions and study abroad counseling teams to support students with language training requirements.
• Generate regular operational reports on enrollments, class performance, attendance, and trainer utilization.
• Continuously improve operational processes to enhance student satisfaction and training efficiency.

Key Skills & Qualifications

• Bachelor's degree in any discipline.
• Experience in online education, language training operations, or student services is preferred.
• Strong leadership, coordination, and team management skills.
• Excellent communication, counseling, and interpersonal abilities.
• Proven ability to handle inquiries, manage admissions, and achieve enrollment targets.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office, CRM tools, and online collaboration platforms such as Zoom, Google Meet, or Microsoft Teams.
• A proactive, student-focused approach with a passion for delivering high-quality online learning experiences.