Language Centre Coordinator

Hola World Pvt. Ltd.; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Hola World Pvt. Ltd. in Kerala invites a Manager – Language Lab Operations to oversee the online language training division, coordinating between trainers and students to ensure a seamless virtual learning experience.

You will manage class schedules, handle inquiries, counsel prospects, drive enrollments, monitor trainer availability and engagement, and maintain CRM records to support admissions. Applicants should hold a bachelor's degree and bring experience in online education or student

Qualifications

• Bachelor's degree in any discipline.
• Experience in online education, language training operations, or student services is preferred.
• Strong leadership, coordination, and team management skills.
• Excellent communication, counseling, and interpersonal abilities.
• Proven ability to handle inquiries, manage admissions, and achieve enrollment targets.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office, CRM tools, and online collaboration platforms such as Zoom, Google Meet, or Microsoft Teams.
• A proactive, student-focused approach with a passion for delivering high-quality online learning experiences.

Responsibilities

• Coordinate with language trainers to schedule, manage, and monitor online training sessions.
• Oversee the day-to-day operations of the online Language Lab, ensuring efficient and uninterrupted virtual class delivery.
• Handle student inquiries through phone, email, and online platforms, providing accurate information about language programs.
• Counsel prospective students and convert inquiries into enrollments through timely follow-ups and effective communication.
• Monitor online class schedules, trainer availability, attendance, and student participation.
• Act as the primary point of contact between trainers and students to ensure a smooth and engaging online learning experience.
• Maintain accurate records of inquiries, enrollments, attendance, and student progress using CRM and internal systems.
• Coordinate with the admissions and study abroad counseling teams to support students with language training requirements.
• Generate regular operational reports on enrollments, class performance, attendance, and trainer utilization.
• Continuously improve operational processes to enhance student satisfaction and training efficiency.

Skills

Leadership

Coordination

Team management

Communication

Counseling

Enrollment targets

Multitasking

Attention to detail

Education

Bachelor's degree in any discipline

Tools

CRM tools

Microsoft Office

Zoom

Google Meet

Microsoft Teams

Job description

The Manager – Language Lab Operations is responsible for overseeing the end-to-end operations of the online language training division, ensuring seamless coordination between trainers and students while delivering an exceptional virtual learning experience. The role involves managing class schedules, handling student inquiries, driving enrollments, and ensuring the smooth execution of all online language training activities.

Key Responsibilities

• Coordinate with language trainers to schedule, manage, and monitor online training sessions.
• Oversee the day-to-day operations of the online Language Lab, ensuring efficient and uninterrupted virtual class delivery.
• Handle student inquiries through phone, email, and online platforms, providing accurate information about language programs.
• Counsel prospective students and convert inquiries into enrollments through timely follow-ups and effective communication.
• Monitor online class schedules, trainer availability, attendance, and student participation.
• Act as the primary point of contact between trainers and students to ensure a smooth and engaging online learning experience.
• Maintain accurate records of inquiries, enrollments, attendance, and student progress using CRM and internal systems.
• Coordinate with the admissions and study abroad counseling teams to support students with language training requirements.
• Generate regular operational reports on enrollments, class performance, attendance, and trainer utilization.
• Continuously improve operational processes to enhance student satisfaction and training efficiency.

Key Skills & Qualifications

• Bachelor's degree in any discipline.
• Experience in online education, language training operations, or student services is preferred.
• Strong leadership, coordination, and team management skills.
• Excellent communication, counseling, and interpersonal abilities.
• Proven ability to handle inquiries, manage admissions, and achieve enrollment targets.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office, CRM tools, and online collaboration platforms such as Zoom, Google Meet, or Microsoft Teams.
• A proactive, student-focused approach with a passion for delivering high-quality online learning experiences.