Assistant Team Lead

Indian Institute Of Commerce, Lakshya; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Indian Institute Of Commerce, Lakshya in Bengaluru seeks a Team Leader – Career Specialist to coach a team of Career Specialists driving student enrollments for online and offline programs. You will mentor, monitor KPIs, manage lead flow, and ensure customer engagement to meet enrollment targets.

You will coordinate with Marketing, Operations, and Academic teams, conduct regular performance reviews, and help optimize CRM/MIS data while maintaining process discipline in a fast-paced EdTech

Qualifications

• 3–5 years of experience in Inside Sales / Education Sales.
• Minimum 1–2 years of experience leading a sales team.
• Strong tele-sales and lead-conversion skills in target-driven environments.
• Proficient with CRM tools and MS Office.
• Excellent English; Tamil language is mandatory.

Responsibilities

• Lead, coach, and motivate a team of Career Specialists to achieve enrollment and revenue targets.
• Conduct regular performance reviews, team meetings, and training sessions.
• Handle escalations from parents/students and support the team in complex cases.
• Ensure adherence to company processes, discipline, and timelines.
• Drive enrollments through inbound and outbound calling to parents and students.
• Ensure achievement of daily, weekly, and monthly team targets.
• Personally manage high-priority leads when required.
• Ensure effective follow-up and conversion of assigned leads.
• Monitor call quality, lead conversion ratios, and CRM data accuracy.
• Prepare and present regular performance and productivity reports.

Skills

Tele-sales

Lead conversion

Team leadership

Communication

Tools

CRM tools

MS Office

Job description

The Team Leader – Career Specialist is responsible for managing a team of sales professionals

focused on student enrollments for online and offline learning programs. The role involves driving

sales performance, mentoring team members, monitoring KPIs, and ensuring effective lead

management and customer engagement.

Key Responsibilities

• Lead, coach, and motivate a team of Career Specialists to achieve enrollment and revenue targets.
• Conduct regular performance reviews, team meetings, and training sessions.
• Handle escalations from parents/students and support the team in complex cases.
• Ensure adherence to company processes, discipline, and timelines.
• Drive enrollments through inbound and outbound calling to parents and students.
• Ensure achievement of daily, weekly, and monthly team targets.
• Personally manage high-priority or critical leads when required.
• Ensure effective follow-up and conversion of assigned leads.

Operations & Process Management

• Monitor call quality, lead conversion ratios, and CRM data accuracy.
• Ensure proper maintenance of lead databases, MIS, and reports.
• Analyze performance trends and implement corrective action plans.
• Align weekly deliverables and sales expectations with management.
• Coordinate with Marketing, Operations, and Academic teams to improve conversion and
• Prepare and present regular performance and productivity reports.
• Support hiring, onboarding, and training of new team members.

Desired Candidate Profile

TAMIL language is Mandatory

• 3– 5 years of experience in Inside Sales / Business Development / Education Sales.
• Minimum 1–2 years of experience handling a sales team.
• Strong experience in tele-sales, lead conversion, and target-driven environments.
• Hands-on experience with CRM tools and MS Office (Excel, Word, Outlook, PowerPoint).
• Prior experience in education, EdTech, or IT services sales is an added advantage.
• Strong leadership, communication, and people management skills.
• Result-oriented, self-motivated, and able to work under pressure.
• Excellent verbal and written communication skills in English.