L4 - JODHPUR - RJ - BACL

Bajaj Auto Limited; Jaipur; Sur place; INR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Personal vehicle

Smartphone

Résumé du poste

Bajaj Auto Limited is hiring a Collections Officer for its Jaipur RO, responsible for managing recovery efforts, guiding field teams, and handling high-risk accounts in a compliant manner.

The role requires up to 4 years of work experience in vehicle finance collections, with on-site duties and travel within 60-80 km per day. A personal vehicle and smartphone are preferred and a graduation is desired.

Qualifications

• Graduation (B.Com, BBA or equivalent) is preferred.
• Maximum 4 years of work experience.
• On-site, Jaipur location.
• Own vehicle and smartphone preferred.

Responsabilités

• Handle a network of recovery/repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Review recovery data, classify the portfolio based on risk and allocate cases to collection agencies.
• Maintain ROR within the assigned portfolio as per targets.
• Set daily and fortnightly recovery targets for agencies and monitor progress.
• Plan field visits to ensure maximum customer coverage and handle complex recovery cases.
• Meet customers to discuss delays and propose repayment plans.

Connaissances

Recovery process knowledge

Collections system handling

Regulatory and compliance adherence

MS Excel and reporting tools

Formation

Graduation (B. Com, BBA or equivalent)

Description du poste

Location

Jaipur RO (BACL), Rajasthan, India

Job Description – Collections Officer

Designation

Collections Officer

Department

Bucket 4+ Collections

Level

L4

Employment Type

On-site, Full time

Location

Jaipur RO

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Maximum 4 years

Vehicle Finance (NBFCs or Banks). Collections Process

Job Purpose

To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.

Key Responsibilities

• Handle a network of recovery /repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Recovery process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Bucket wise collection efficiency set by business as per Annual Operating Plan
• Penal Charges collection target set by the business as per the Annual Operating Plan.
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone