L4 - UDAIPUR - RJ - BACL

Bajaj Auto Limited; Udaipur District; On-site; INR 350,000 - 520,000; Full time

Job summary

Bajaj Auto Limited in Jaipur invites applications for a Collections Officer to manage recovery efforts by assigning cases, guiding field teams, and handling high‑risk accounts within the vehicle finance portfolio.

Responsibilities include onboarding recovery agencies, supervising field recovery, setting targets, processing settlements, and ensuring compliance with internal policies and regulations; candidates should have Graduation and up to 4 years’ experience, and be open to 5 days a week with

Qualifications

• Graduation in commerce or equivalent preferred.
• Maximum 4 years of work experience.
• Experience in vehicle finance collections (NBFCs/banks).
• Ability to coordinate field teams and drive recovery actions.

Responsibilities

• Handle a network of recovery/ repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Review recovery data and allocate cases to agencies based on skillsets.
• Maintain RO R withinthe assigned portfolio as per targets.
• Set daily/fortnightly recovery targets for agencies and monitor progress.
• Plan field visits and handle complex recovery cases when required.
• Engage with customers to discuss delays and negotiate repayment plans.
• Supervise third‑party recovery agents and ensure policy compliance.
• Identify accounts for legal action or repossession and manage process.
• Ensure recovery work follows policies and regulatory requirements; report issues promptly.
• Keep accurate records and share daily updates with the manager.
• Prioritize penal charges collections to support recovery costs.
• Identify agencies for empanelment and share with supervisors.

Skills

Recovery process knowledge

Collections system handling

Regulatory and compliance adherence

MS Excel and reporting tools

Customer empathy and tactful通信

Problem-solving

Education

Graduation (B.Com, BBA or equivalent)

Job description

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Location: Udaipur RO (BACL), Rajasthan, India

Job Description – Collections Officer

Designation

Collections Officer

Department

Bucket 4+ Collections

Level

L4

Employment Type

On-site, Full time

Location

Jaipur RO

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Maximum 4 years

Vehicle Finance (NBFCs or Banks). Collections Process

Job Purpose

To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.

Key Responsibilities

• Handle a network of recovery /repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
• Maintain ROR withinthe assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Recovery process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Bucket wise collection efficiency set by business as per Annual Operating Plan
• Penal Charges collection target set by the business as per the Annual Operating Plan.
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone