Officer – Collections

HypTechie; NTR; On-site; INR 350,000 - 520,000; Full time

Job summary

HypTechie in Vijayawada is seeking an Officer – Collections to manage portfolio allocation, vendor coordination, field operations and resolution of overdue accounts. The role requires hands-on field management and compliance with company and legal standards in the Vijayawada region.

Key duties include assigning portfolios to vendors, reviewing cases for field officers, coordinating with agency staff, ensuring timely billing and repossession processes, and collaborating with the legal team to

Qualifications

• At least 2 years of hands-on experience in collections, recovery, or field operations.
• Strong leadership, planning, and communication skills.
• Ability to handle pressure and manage multiple stakeholders.
• Willing to travel locally.
• Familiarity with legal compliance and repossession processes is a plus.

Responsibilities

• Portfolio Allocation: Assign collections portfolio to vendors based on historical performance and availability of Field Officers (FOs), ensuring optimal manpower planning.
• Work Assignment: Review and assign collection cases to FOs/TLs based on disposition codes and case priority.
• Agency Support: Coordinate with agency staff to ensure effective call planning and support on complex cases to improve resolution rates.
• Compliance & Audit: Allocate and periodically audit receipt books and repossession kits (repo kits) for accuracy and control.
• Billing & Closure: Ensure timely closure of agency billing within 60 days of work completion.
• Repossession Oversight: Obtain prior approvals for repo activities and assist agencies in managing related field issues.
• Customer Service: Handle escalated customer issues related to collections and repossession.
• Legal Coordination: Work with the legal team to initiate action against chronic defaulters and manage interactions with enforcement agencies in relevant cases.
• Delinquency Tracking (BKT): Monitor and track resolution of accounts in various bucket stages; work to minimize flow to the next stage.
• Team Performance: Replace underperforming FOs, recruit and train new staff as needed to maintain performance standards.

Skills

Collections & Recovery Operations

Agency & Vendor Management

Customer Service Resolution

Legal & Compliance Liaison

Team Management & Training

Audit & Documentation Handling

CRM tools & HHT

Education

Any Graduate / Postgraduate / MBA

Job description

Location: Vijayawada, Andhra Pradesh (BACL)
Experience: 2 to 8 Years
Qualification: Any Graduate / Postgraduate / MBA
Employment Type: Full-Time

Job Summary:

We are looking for a dedicated and results-driven Officer – Collections to manage portfolio allocation, vendor coordination, field operations, and resolution of overdue accounts. This role requires hands‑on field management, vendor supervision, and ensuring compliance with company and legal standards in the Vijayawada region.

Key Responsibilities:

• Portfolio Allocation: Assign collections portfolio to vendors based on historical performance and availability of Field Officers (FOs), ensuring optimal manpower planning.
• Work Assignment: Review and assign collection cases to FOs/TLs based on disposition codes and case priority.
• Agency Support: Coordinate with agency staff to ensure effective call planning and support on complex cases to improve resolution rates.
• Compliance & Audit: Allocate and periodically audit receipt books and repossession kits (repo kits) for accuracy and control.
• Billing & Closure: Ensure timely closure of agency billing within 60 days of work completion.
• Repossession Oversight: Obtain prior approvals for repo activities and assist agencies in managing related field issues.
• Customer Service: Handle escalated customer issues related to collections and repossession.
• Legal Coordination: Work with the legal team to initiate action against chronic defaulters and manage interactions with enforcement agencies in relevant cases.
• Delinquency Tracking (BKT): Monitor and track resolution of accounts in various bucket stages; work to minimize flow to the next stage.
• Team Performance: Replace underperforming FOs, recruit and train new staff as needed to maintain performance standards.

Key Skills:

• Collections & Recovery Operations
• Agency & Vendor Management
• Customer Service Resolution
• Legal & Compliance Liaison
• Team Management & Training
• Audit & Documentation Handling
• Proficiency in using CRM tools & HHT

Preferred Profile:

• At least 2 years of hands‑on experience in collections, recovery, or field operations.
• Strong leadership, planning, and communication skills.
• Ability to handle pressure and manage multiple stakeholders.
• Willing to travel locally as part of job responsibilities.
• Familiarity with legal compliance and reposmission process is a plus.