L3 Technical Support Engineer

Luxoft; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading IT services provider is seeking a Mid-Senior level IT professional to resolve production incidents and support clients. The role requires 4+ years of experience, proficiency in data analysis and advanced SQL, along with tools like Shell and Git. This full-time position is integral to managing client lifecycle and regulatory requirements. Competitive environment involving collaboration with various international teams.

Qualifications

• 4+ years of experience and basic knowledge of IT systems.
• Core data analysis skills based on applying advanced SQL.
• Comfortable with Excel functions (no macros needed).

Responsibilities

• Process and resolve Production incidents and User Queries.
• Conduct root cause analysis using multiple data sources.
• Communicate with technical teams and clients for issue resolution.
• Create reports.

Skills

Data analysis skills

Advanced SQL

Shell

Git

Splunk

New Relic

Tools

Oracle

Java

dBusJMS

JMS

REST API

XML

Ansible

Jenkins

Job description

Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, and JMS.

Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.

The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Reporting creation

Skills

Must have

• Overall, the role requires 4+ years of experience and basic knowledge of IT systems
• Core and essential are data analysis skills based on applying advanced SQL
• Shell, Git, Splunk, New Relic
• Since users might share plenty of data in Excel, to be comfortable with Excel functions (no macros needed)

Nice to have

• Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML
• Experience with Ansible
• Basic Experience with Jenkins

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services