Senior Technical Support Engineer

Phi Partners; India; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Phi Partners in India seeks a Senior L2/L3 Production Support Engineer to support the bank's market data platform during NY hours, providing incident management and small changes.

You will work with ITIL processes, SQL, Unix, Grafana, and automation in a high-availability environment, partnering with cross-functional teams to drive RCA and long-term fixes.

Qualifications

• Hands-on L2/L3 production support in e-Trading platforms or capital markets environments.
• Strong ITIL experience with incident, problem, and change management.
• Solid SQL and PL/SQL knowledge, with query optimization skills.
• Understanding of asymmetric encryption and secure communication.
• Unix/Linux shell scripting and basic networking commands for troubleshooting.
• Experience with Grafana dashboards, monitoring, alerts, and instrumentation guidance.
• Basic development skills in Java and/or Python for debugging and automation.
• Experience with production monitoring tools, log analysis and performance troubleshooting.
• Ability to perform root cause analysis and drive long-term fixes.
• Strong analytical thinking and cross-functional collaboration.

Responsibilities

• Support market data platform during NY hours and drive incidents to resolution.
• Implement pre-release and post-deployment verifications and changes.
• Integrate with Rundeck or DevAzure for deployment tasks.
• Implement application control scripts and monitoring integrations (OpsRamp).
• Provision and setup of new servers and environments.
• Follow up on production incidents and problem tickets.
• Troubleshoot trading and market data production issues.
• Recommend and implement infrastructure improvements.

Skills

ITIL processes

L3 production support

SQL/PLSQL

Unix/Linux scripting

Grafana monitoring

Java/Python basics

Root cause analysis

Cross-functional communication

Tools

Rundeck

DevAzure

OpsRamp

Grafana

Job description

Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a differentiator and gateway into the world’s best financial institutions.

Our client is a leading Asia-based investment bank and long-term strategic partner of Phi Partners, with a global presence and over $1 trillion in assets under management.

About the Client Programme

Phi Partners has supported this Investment Banking client for over a decade across Front Office Quant, eTrading, Pricing & Risk, and Core Technology. Since 2017, our collaboration has expanded from a small specialist team into a global capability supporting their enterprise market data, eTrading, and risk platforms.

As part of our long-term strategic initiative, we are investing in building a young, dynamic, and high-performing talent hub in India - strengthening the future-facing foundation of our partnership and supporting the bank’s global technology strategy. With the Global Risk and Market Data remit continuing to grow across international branches, we are now scaling the team further and hiring an L2/L3 Support Engineer to support their New York office.

Roles and Responsibilities

As an L2/L3 Production Support Engineer, you will be supporting the bank’s market data platform and its integration with downstream trading systems. You will act as a key operational owner, providing high-quality support during NY hours, driving incidents through to resolution, and implementing small technical changes to support evolving regulatory and business priorities. Your responsibilities include:

• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck or DevAzure for deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp)
• Provisioning and setup of new servers
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues.
• Recommending and implementing infrastructure improvements

Key Skills

The ideal candidate will have hands-on L2/L3 production support experience within e-Trading platforms or capital markets environments and be enthusiastic to learn regulatory and trading workflows.

• Strong understanding of ITIL processes with hands-on experience in L3 production support activities (incident, problem, and change management).
• Solid knowledge of SQL and PL/SQL, including query optimization and troubleshooting database-related issues.
• Good understanding of asymmetric encryption concepts and secure communication mechanisms.
• Experience with Unix/Linux shell scripting and familiarity with network-related commands for troubleshooting at an L3 level (non-administrative).
• Working knowledge of Grafana, including dashboard creation, monitoring, alerting, and onboarding new services/applications. including experience advising developers on instrumentation and endpoint exposure
• Basic development knowledge in Java and/or Python for debugging, automation, or log analysis.
• Experience with production monitoring tools, log analysis, and performance troubleshooting.
• Ability to perform root cause analysis (RCA) and drive long-term fixes for recurring issues.
• Strong analytical and problem-solving skills with the ability to work in high-availability production environments.
• Good communication skills and experience coordinating with cross-functional teams.

Next steps

This is a strong opportunity for a Senior Support Engineer who thrives in fast-paced, business-critical environments and wants to play a key role in the stability and evolution of a global market data platform. You'll join a rapidly growing Capital Markets IT consultancy and contribute directly to a long-term strategic initiative with one of our longstanding investment banking partners.