L2 Application Support Engineer - Java and SQL

Citibank (Switzerland) AG; Pune District; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Citibank (Switzerland) AG in Pune/Chennai hybrid mode seeks an Applications Support Intermediate Analyst specializing in Java and SQL. You will provide technical and business support for Citi applications, perform short-term resolutions, and coordinate with technology partners for long-term remediation.

The role requires 4–9 years of experience, UNIX shell scripting, Oracle/SQL databases, basic Java OOP concepts, and familiarity with deployment and monitoring tools.

Qualifications

• 4–9 years of experience in applications support or a related domain.
• Proficient in UNIX shell scripting and SQL/Oracle databases.
• Strong understanding of Java and basic OOP concepts.
• Experience with deployment tools and monitoring/alerting platforms.
• Knowledge of problem management, incident response and release processes.

Responsibilities

• Provide technical and business support for Citi applications.
• Field issues from stakeholders and deliver short-term resolutions.
• Coordinate with technology partners for long-term remediation.
• Act as liaison between users, internal tech teams and vendors.
• Participate in disaster recovery testing and application releases.

Skills

UNIX shell scripting

Java basics (OOP)

Problem management

Good communication

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

uDeploy

Light Speed Enterprises

Autosys

ITRS

Splunk

AppDynamics

ELK

Grafana

GitHub

TeamCity

Ansible

Docker/Kubernetes

uDeploy/Harness

Job description

## L2 Application Support Engineer - Java and SQLApply: Hybrid: Pune Maharashtra India: CHENNAI, TAMIL NADU CHENNAI: Full time: Posted Today: 26992616The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities:*** The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.* Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.* Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.* Act as a liaison between users/traders, interfacing internal technology groups and vendors* Participates in disaster recovery testing* Participate in application releases, from development, testing and deployment into production.* perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.* Considers implications of the application of technology to the current environment.* Analyzes applications to identify risks, vulnerabilities and security issues.* Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.* Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.* Exchanges ideas and information* Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.* Performs other duties and functions as assigned in a concise and logical manner.* Has the ability to operate with a limited level of direct supervision.* Can exercise independence of judgement and autonomy.* Acts as SME to senior stakeholders and /or other team members.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 4-9 years of experience.* Technical skills* UNIX Shell scripting* Database – Oracles/ORAAS, SQL* Basic OOPS Concepts in Java* Deployment – Scripting or Tool knowledge (uDeploy/Light Speed Enterprises)* Scheduler (Autosys Preferred) knowledge* Monitoring Tool (ITRS/Splunk/AppDynamics/ELK/Grafana)* Knowledge/Experience:* Rich experience in Banking Domain* Knowledge of software development best practices and documentation.* Knowledge/ experience of problem Management/Issue Tracking and Reporting using Tools* Basic Knowledge of devops tools (GitHub, TeamCity, Ansible, Docker/Kubernetes, uDeploy/Harness) is advantageous**Education:*** Bachelor’s/University degree or equivalent experience