L3 Support Engineer - UIDAI, Bengaluru

National Institute for Smart Government (NISG); Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

National Institute for Smart Government (NISG) in Bengaluru invites experienced IT Operations professionals to strengthen production support, incident management, and performance monitoring across government-scale applications.

You will work with Linux/Windows, databases, app servers, cloud platforms, and automation tools, driving reliability and continuous improvement. Ideal candidates have strong analytical skills and excellent communication with stakeholders.

Qualifications

• Relevant engineering degree and hands-on experience with enterprise systems.
• Strong knowledge of OS, databases, app servers and cloud platforms.
• Experience with automation and monitoring tools is required.

Responsabilités

• Provide Level 3 production support for applications, infrastructure, and services.
• Troubleshoot, investigate, and resolve complex production incidents; escalate when needed.
• Identify recurring issues and implement preventive measures.
• Manage incidents and ensure timely resolution with stakeholders.
• Lead high-priority incident management to minimize downtime.
• Perform root cause analysis and document lessons learned.
• Monitor performance using appropriate tools and optimize systems.
• Drive automation and process improvements to boost reliability and efficiency.

Connaissances

Linux

Windows

MySQL

PostgreSQL

NoSQL

Cassandra

Redis

HBase

Tomcat

Spring Boot

OpenStack

AWS

Azure

GCP

Bash

Python

Ansible

Formation

BE /B. Tech /Ms, MSC/M. Tech/MCA /Engineering

Outils

Docker

Kubernetes

Jenkins

Git

Splunk

Grafana

Alertmanager

Datadog

Description du poste

Education

BE /B. Tech /Ms, MSC/M. Tech/MCA /Engineering

Key Skills & Technical Expertise

Core Skills:

• Strong understanding of operating systems: Linux, Windows
• Proficiency in database management systems: MySQL, PostgreSQL, etc.
• Experience with NoSQL databases: Cassandra, Redis, HBase, etc.
• Experience with application servers: Tomcat, Spring Boot, etc.
• Experience with Cloud Platforms: OpenStack, AWS, Azure, GCP (AWS DevOps Certification preferred)
• Working knowledge of scripting languages: Bash, Python, Ansible for automation

Preferred Skills:

• Knowledge of containerization technologies: Docker, Kubernetes
• Familiarity with CI/CD pipelines and associated tools: Jenkins, Git, etc.
• Experience with monitoring and alerting tools: Splunk, Grafana, Alert Manager, Datadog, etc.

Certifications (Preferred)

• ITIL Foundation Certification.
• Cloud Certifications (AWS, Azure).
• AWS DevOps Certification.

Production Support

1. Provide Level 3 technical support for production issues related to applications, infrastructure, and services.

2. Troubleshoot, investigate, and resolve complex production incidents, escalating to development or engineering teams when necessary.

3. Identify recurring issues, determine root causes, and implement preventive measures.

Incident & Problem Management

1. Manage and ensure timely resolution of incidents and service disruptions.

2. Maintain accurate incident records, track progress, and provide updates to stakeholders.

3. Lead high-priority incident management, minimizing downtime.

4. Analyse recurring incidents and coordinate with engineering teams to develop long-term fixes or

5. workarounds.

Performance Monitoring

1. Utilize monitoring tools to ensure optimal system performance and availability.

2. Proactively identify performance bottlenecks and resolve them before impact.

3. Root Cause Analysis

4. Lead post-incident reviews, document lessons learned and implement improvements.

5. Provide detailed Root Cause Analysis (RCA) reports for critical incidents.

Automation & Process Improvement

• Identify opportunities to automate repetitive operational tasks.
• Enhance support processes and workflows for improved efficiency and reliability.
• Soft Skills
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Excellent communication skills to engage effectively with both technical and non-technical stakeholders.
• Adaptability to a fast-paced, high-demand environment.