AWS Support - Hyderabad

Infosys; Hyderabad; Hybrid; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Infosys Hyderabad invites applications for an L1/L2 Production Support role within Application Development and Maintenance. You will provide end-to-end support for business-critical applications, monitor health, respond to alerts, and ensure high availability across distributed technologies.

You will triage incidents, perform RCA, manage ITIL-aligned lifecycles, follow SOPs, and contribute to knowledge bases. The role includes on-call rotations and documentation upkeep.

Qualifikationen

• MCA/MSc/MTech or BE/BTech/BCA/BSc degree required.
• Experience in L1/L2 production support desirable.
• Ability to work in ITIL-aligned incident/change lifecycles.
• Strong documentation and collaboration skills.

Aufgaben

• Provide end-to-end L1/L2 production support for critical apps.
• Monitor health, jobs, and interfaces; respond to alerts per SLAs.
• Triage incidents, perform RCA, and coordinate with teams for fixes.
• Manage incident, problem, and change lifecycles following ITIL.
• Follow SOPs, deployment runbooks, and validate environments.
• Identify trends, propose improvements to stability and UX.
• Coordinate with cross-functional teams during incidents/releases.
• Maintain up-to-date technical documentation and guides.
• Support non-production environments and participate in on-call rotations.

Kenntnisse

Production support

Monitoring

ITIL processes

Incident management

Change management

Documentation

SDLC & Agile

On-call rotations

Collaboration

Ausbildung

MCA

MSc

MTech

BE/BTech

BCA

BSc

Jobbeschreibung

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line

Application Development and Maintenance

Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate