Support Engineer 1

T&m; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

T&m in Navi Mumbai seeks IT / Software Factory professionals for IT Support, System Administration, and Database Administration roles. The team handles enterprise apps, servers, and security, with exposure to Windows/Linux, Oracle/MySQL/MariaDB, and containerization.

Positions range from L1 to Senior level, with responsibilities spanning server administration, web/app server management, and IT security tasks including VAPT support. A strong background in scripting and automation is preferred.

Qualifications

• Bachelor’s or higher degree in IT/CS or equivalent.
• Experience in enterprise application and server administration.
• Strong knowledge of Windows and Linux server ecosystems.
• Hands-on with Oracle/MySQL/MariaDB databases and performance tuning.

Responsibilities

• Provide L1/L2 support for enterprise applications and IT infra.
• Install, configure, upgrade and maintain application/web servers (Tomcat, Apache, NGINX, IIS).
• Perform Windows and Linux server administration, patching and hardening.
• Manage desktop hardware, OS, software, and printers; assist end users.
• Coordinate IT and security tasks with bank officials and teams.
• Carry out VAPT closure and IT security-related activities.
• Monitor system health and troubleshoot server issues and performance.
• Work with virtualization and container tech like Docker where applicable.
• Maintain automation/configuration with Ansible and YAML.

Skills

Troubleshooting

Application/Web Server Administration

Windows Server Administration

Linux Server Administration

Oracle / MySQL / MariaDB DBA

SQL & database performance tuning

Networking & system monitoring

Server installation & patching & hard‑

IT Security & VAPT support

PowerShell / CMD / Bash scripting

Docker / Containers

Ansible / Automation / Configuration

Coordination & communication

Education

B.Sc. (IT / Computer Science)

BCA / MCA

M.Sc. (IT / CS / Software Systems)

B.E. / B.Tech

M.E. / M.Tech

PGDAC from CDAC

Tools

Tomcat

Apache HTTPD

NGINX

Oracle WebLogic

IIS

Oracle RAC

PMM / Zabbix

MySQL / MariaDB

Docker/Containers

Ansible Tower/AWX

YAML

Job description

Job Description IT / Software Factory

Job Title: IT Support / System Administration / Database Administration
Industry: IT / Software / Banking Technology
Experience: 2+ Years to 8+ Years, depending on the role
Employment Type: Full-Time

Key Responsibilities

• Provide L1/L2 application and technical support for enterprise applications and IT infrastructure.
• Install, configure, upgrade and maintain application/web servers such as Tomcat, Apache HTTPD, NGINX, Oracle HTTP Server, Oracle WebLogic and IIS.
• Perform Windows and Linux server administration, troubleshooting, patching, hardening and health monitoring.
• Manage and troubleshoot desktop hardware, operating systems, software installation/upgrades and printers.
• Provide technical support to end users and coordinate with relevant teams for issue resolution.
• Handle application and infrastructure-related technical tasks assigned by bank officials.
• Perform VAPT closure and support IT security-related activities.
• Monitor system/software health and troubleshoot server issues, including crash and performance-related issues.
• Install and configure required applications and supporting software.
• Work with virtualization and container technologies such as Docker/Containers where applicable.
• Maintain and support automation/configuration management using Ansible, Ansible Tower/AWX and YAML.

Database Administration

For DBA roles, responsibilities include:

• Administration and maintenance of Oracle RAC, Oracle Data Guard, Oracle TDE, Data Masking, Redaction and Multitenant PDB/CDB environments.
• Database installation, configuration, patching, hardening, upgrades and performance tuning.
• Backup, recovery, PITR, High Availability and Disaster Recovery activities.
• Write and optimize SQL queries and troubleshoot database performance issues.
• Work with MySQL/MariaDB environments, including replication, clustering, backup/recovery and security.
• Support database monitoring using tools such as Percona Monitoring and Management (PMM) or Zabbix.

Required Skills

• Strong troubleshooting and analytical skills
• Application/Web Server Administration
• Windows Server Administration
• Linux Server Administration
• Oracle / MySQL / MariaDB Database Administration
• SQL and database performance tuning
• Networking and system monitoring
• Server installation, configuration, patching and hardening
• IT Security and VAPT support
• PowerShell / CMD / Bash scripting
• Docker / Containers
• Ansible / Automation / Configuration Management
• Good coordination and communication skills

Educational Qualification

Candidates should possess any of the following qualifications:

• B.Sc. (IT / Computer Science)
• BCA / MCA
• M.Sc. (IT / Computer Science / Software Systems)
• B.E. / B.Tech
• M.E. / M.Tech
• PGDAC from CDAC

Experience

• L1 / Junior Support: 2+ years
• L2 / Senior Support: 5+ years
• Senior DBA / Windows Admin / Linux Admin / Senior MySQL DBA: 5+ years
• Manager / Project SME: 8+ years

Preferred Certifications

Relevant certifications such as:

• Oracle Database Administration Certified Professional
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Azure Administrator Associate
• CompTIA Security+
• Red Hat Linux certifications
• Ansible certifications
• Oracle Linux certification
• MySQL 8.0 Database Administrator
• ITIL / PMP
• Kubernetes / Linux Foundation / relevant OEM certifications

For Manager / Project SME

• Manage, mentor and guide system administration teams.
• Coordinate project and infrastructure activities.
• Ensure ITIL-based practices and effective service delivery.
• Coordinate Web Server, Application Server and Database Administration activities.
• Provide evidence/support for IS Audit and Security Reviews.
• Drive troubleshooting, coordination and technical issue resolution.
• Knowledge of Docker/Containers is desirable.