L3 - MC DMS - TN - Tirunelveli - BACL

Bajaj Auto Limited; Tirunelveli; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Auto Limited is seeking a collections leader to manage a team of COs and DMAs across the assigned geography in Tamil Nadu. You will drive arrears resolution, bucket-wise targets, and performance reviews to improve day-to-day collection outcomes.

The role requires strong leadership, relationship management, and multitasking abilities, with a focus on achieving hub targets and optimizing agency performance. Local market exposure will be advantageous.

Qualifications

• Experience in collections and recovery operations.
• Strong leadership and people management skills.
• Ability to analyze collection metrics and drive improvements.
• Proven track record in achieving targets and deadlines.

Responsibilities

• Lead a team of COs/DMAs to manage collections across the assigned geographical area.
• Monitor performance on arrears resolution and bucket-wise targets including roll-forward and provisioning.
• Review field performance monthly and COs quarterly targets.
• Coordinate agency/DMAs empanelment, payouts, and performance evaluation.
• Ensure periodic billing and payout processing as per payout grids.
• Escalate delinquent cases in coordination with local legal teams.

Skills

Team Management

Relationship Management

Result orientation

Multitasking

Job description

Key Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Technical Skills:

• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance