L3 - MC DMS - TN - Salem - BACL

Bajaj Auto Limited; Chennai District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Bajaj Auto Limited is seeking a Collections Hub Manager to lead a team of Credit Officers and DMAs across the hub and to drive arrear resolution and bucket-wise recoveries. You will work with HO/RO to implement collection strategies and ensure timely payouts to agencies.

The role demands strong leadership, relationship management, and a results-driven mindset with regular performance reviews and collaboration with internal teams for empanelment and process optimization.

Qualifications

• Experience in collections management and hub-level operations.
• Ability to lead a team of COs/DMAs and drive performance.
• Strong stakeholder management and analytical skills.

Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various parameters (arrear resolution, bucket-wise resolutions, roll forward rates, loan loss provisioning, penal interest).
• Monthly field performance reviews and quarterly reviews of COs against targets.
• Monthly agency performance reviews; empanelment of new agencies/DMAs.
• Ensure periodic billing and payouts to agencies/DMAs as per payout grids.
• Periodic evaluation of field capacity by Avg. Collection Ratio (ACR).
• Support HO/RO drives for day-to-day collection improvement.
• Repo kit requirement and stock inventory monitoring; compliance with repo processes.
• Liquidation of eligible repo assets in coordination with brokers and HO.
• Receipt books/HHTs/mobile app codes requests; monitor deposits by agencies; take action for non-adherence.
• Recommend initiation of legal actions in chronic defaults with local legal team.
• Maintain daily productivity MIS and share with higher management.
• Monthly hub meeting for performance review and next-month targets.
• Manage customer service escalations for collection issues; provide geo-limit inputs.
• Escalate sales-related issues for delinquent cases with ASMs daily.

Skills

Team Management

Relationship Management

Result orientation

Multitasking

Job description

Key Responsibilities

• Managing the collections through team of COs/DMAs.
• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Technical Skills:

• Team Management
• Relationship Management
• Result orientation
• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub
• Reducing the flow rate to the next buckets
• Managing the Cos & maintaining their performance
• Managing the Agencies & monitoring their performance