L3 Azure & Wintel Support Engineer

US Software Group Inc; Bengaluru; Hybrid; INR 2,500,000 - 3,800,000; Full time

Job summary

A leading IT solutions provider is seeking an experienced L2 and L3 Support Engineer to provide technical support for Windows Server and Azure cloud services. The role involves troubleshooting incidents and managing cloud infrastructure within a hybrid work environment. Candidates should have a strong background in infrastructure support and knowledge of Azure services.

Qualifications

• Strong experience in Wintel and cloud infrastructure support.
• Proficient in Windows Server troubleshooting, AD, DNS, DHCP.
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.).

Responsibilities

• Provide L2 and L3 support for Windows Server and client environments.
• Troubleshoot incidents related to Azure services.
• Provision, configure, and monitor Azure virtual machines.
• Provision and monitor Azure VMs, storage accounts, and networking.
• Develop infrastructure as code for automated deployments.

Skills

Wintel infrastructure support

Windows Server troubleshooting

Microsoft Azure services

Basic PowerShell scripting

Understanding of networking basics

ServiceNow ticketing system

ServiceNow

Education

Microsoft Certified: Azure Fundamentals or Azure Administrator Associate

Tools

ServiceNow

Remedy

Veeam

Azure Portal

Job description

Key skills: Windows + Azure Experience Level: 9-12 years Shift type – 24x 5 (Rotational shifts) Employment Type: Full-Time Work mode: Hybrid(3 days WFO) Work location: Bangalore Weekend on call support(if required)

Job Summary

We are seeking an experienced L2 and L3 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment.

Key Responsibilities

• Provide L2 and L3 support for Windows Server (all available from 2000- Latest) and client environments
• Troubleshoot and provide technical analysis concerning operating system, hardware, network & storage related issues on windows servers and application performance issues to resolution
• Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource access
• Work on Azure related issues and troubleshoot/resolve as required
• Provisioning, configuring, and monitoring Azure virtual machines, storage accounts, and networking components.
• Oversee Azure Compute Services, including Virtual Machines, App Services, and Container Instances.
• Implementing security measures and managing access controls in Azure.
• Performing regular backups and implementing disaster recovery strategies for Azure resources.
• Designing, building, and scaling cloud infrastructure based on client needs.
• Ensuring cloud infrastructure and applications are optimized for performance, scalability, and security.
• Implement and manage networking solutions, including Virtual Networks, Network Security Groups, and VPN gateways.
• Perform routine health checks, patching, and system monitoring
• Develop infrastructure as code leveraging cloud native tooling to ensure automated and consistent platform deployments
• Develop and implement policy driven data protection best practices to ensure cloud solutions are protected from data loss
• Support cloud adoption of applications as they are being transformed and/or modernized
• Ensure all infrastructure components meet proper performance and capacity standards
• Stay up to date with Azure services and best practices, recommending improvements to enhance infrastructure efficiency and security
• Experience managing Azure VDIs
• Maintain and support backup solutions (Azure Backup, Veeam, etc.)
• To proactively manage all issues raised as problems and perform root cause analysis where requested
• Create and update technical documentation and standard operating procedures
• Action on alerts forwarded by the NOC team
• Coordinate with other teams and work with them to resolve the issues.
• Support compliance and security initiatives (patch compliance, antivirus, audit readiness)
• Ensure compliance with relevant industry standards and regulations
• Work on various projects and implementations as and when required.

Required Skills

• Strong experience in Wintel and cloud infrastructure support
• Proficient in Windows Server troubleshooting, AD, DNS, DHCP
• Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD)
• Experience with basic PowerShell scripting for automation and troubleshooting
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Understanding of networking basics and firewall rules
• Service Now ticketing system knowledge

Preferred Qualifications

• Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
• Experience in ITIL-based environments
• Good communication and customer service skills
• Good problem-solving skills

Collaboration with other teams and own issues and take responsibilities