L2 operations Engineer NC BSS Suite

Ericsson GmbH; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Ericsson GmbH seeks an experienced L2 Operations Engineer in Bengaluru to support 2nd-level assurance and incident management. You will manage the production environment's operational health, troubleshoot performance issues, and work closely with customer stakeholders.

The ideal candidate should possess strong knowledge in the NetCracker BSS suite and proficiency in Unix/Linux. This role is critical in ensuring seamless billing operations and maintaining system stability in a 24/7 environment.

Qualifications

• 4–8+ years of technical/application support experience in BSS/OSS.
• Strong knowledge of NetCracker BSS Suite.
• Excellent verbal and written English skills.

Responsibilities

• Own operational health and stability of the production environment.
• Lead technical triage, coordinate investigations, and drive incident resolution.
• Manage end-to-end bill run activities.

Skills

Unix/Linux administration

Shell/Perl scripting

SQL skills

Customer-facing communication

Domain knowledge of NetCracker BSS Suite

Education

Degree in Computer Science, IT, Telecommunications or equivalent

Job description

Join our Team

About the opportunity: Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands‑on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.

Core responsibilities

• Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
• Lead technical triage, coordinate investigations, drive incident resolution and perform root‑cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
• Manage end‑to‑end bill run activities (mid‑month and month‑end), including pre‑bill checks, mock bill runs and post‑bill validations.
• Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
• Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post‑change behavior.
• Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
• Maintain runbooks, produce post‑incident reports and contribute to process and automation improvements.

Required experience & skills

• 4–8+ years of progressive technical/application support experience within the BSS/OSS domain.
• Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
• Proficiency in Unix/Linux administration and Shell/Perl scripting.
• Solid SQL skills for billing investigations and database analysis.
• Experience analyzing system performance using thread‑dump analysis, monitoring tools and database investigation techniques.
• Familiarity with Agile and Waterfall methodologies.
• Excellent verbal and written English; proven customer‑facing communication skills.

Desirable

• Degree in Computer Science, IT, Telecommunications or equivalent experience.
• Prior exposure to telecom signalling protocols and network performance concepts.
• Relevant certifications (Linux, scripting, NetCracker training).