OSS Platform Operations Specialist

Jobtailor; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jobtailor is seeking an OSS Operations Engineer to ensure high availability of OSS applications, own incident resolution end-to-end, and coordinate system changes. You will work with multiple vendors and internal teams to diagnose issues, implement fixes, and improve monitoring and automation across platforms.

The role requires expertise in telecom OSS, NMS/EMS platforms, scripting, and cloud familiarity. A collaborative mindset and willingness to work rotating shifts are essential for success.

Qualifications

• Experience in telecom OSS environments with strong knowledge of NMS/EMS platforms.

Responsibilities

• Take end-to-end ownership of incident resolution, including fault identification and closure within targets.
• Collaborate with vendors and internal teams for debugging and performance improvements.
• Coordinate planned and unplanned changes, including upgrades, deployments and integrations.
• Support application lifecycle management including upgrades and capacity planning.
• Drive continuous improvement by identifying opportunities for automation and process optimisation.
• Produce operational and value-based performance reports for stakeholders.
• Contribute to knowledge sharing and support capability building within the team.

Skills

Unix/Linux

Python

Shell scripting

APIs

ITIL

Agile

Communication

Learning mindset

Team collaboration

Tools

Huawei U2000

Nokia NetAct

Ericsson ENM

Nagios

SolarWinds

Azure

AWS

Job description

Responsibilities

• Ensure high availability and reliability of OSS applications within scope.
• Take end-to-end ownership of incident resolution, including fault identification, troubleshooting, and closure within agreed targets.
• Collaborate with vendors and internal teams for debugging, issue resolution, and performance improvements.
• Coordinate planned and unplanned changes, including system upgrades, deployments, and integrations.
• Support application lifecycle management, including upgrades, bug fixes, and capacity planning.
• Drive continuous improvement by identifying opportunities for automation and process optimisation.
• Manage user access, dashboards, KPIs, monitoring, and alerting systems across platforms.
• Work closely with network teams to improve integrations between systems and monitoring tools.
• Produce operational and value‑based performance reports for stakeholders.
• Contribute to knowledge sharing and support capability building within the wider team.

Requirements

• Experience in telecom OSS environments with strong knowledge of NMS/EMS platforms.
• Familiarity with tools such as Huawei U2000, Nokia NetAct, Ericsson ENM, or similar systems.
• Proficiency in Unix/Linux environments and scripting/coding (e.g., Python, Shell, APIs).
• Understanding of monitoring tools and OSS systems such as Nagios, SolarWinds, or similar.
• Basic knowledge of cloud platforms (e.g., Azure, AWS) and virtualisation technologies.
• Understanding of networking protocols and architectures (e.g., SNMP, ICMP, MPLS, SD-WAN).
• Knowledge of ITIL practices and Agile methodologies.
• Strong communication skills with the ability to work collaboratively across teams.
• Willingness to work in a rotational shift environment and adapt to evolving priorities.
• A continuous learning mindset with the ability to guide and support colleagues.