L2 IT Support Engineer

Teckvalley India; North 24 Parganas District; On-site; INR 300,000 - 520,000; Full time

Job summary

Teckvalley India is seeking an L2 IT Support Engineer to strengthen the IT Operations/Service Desk, handling escalated tickets that require deeper diagnostics and system administration knowledge. You will coordinate with cross-functional teams to resolve issues while maintaining high service quality within SLA commitments.

The ideal candidate will have strong problem-solving skills, be capable of guiding L1 engineers, and possess experience with Windows/Linux troubleshooting, AD, networking, and

Qualifications

• Must have strong problem-solving ability and diagnostic skills.
• Experience managing escalated tickets and coordinating with cross-functional teams.
• Ability to guide and mentor L1 engineers while maintaining SLA commitments.

Responsibilities

• Handle escalated IT tickets requiring deeper diagnostics and system admin knowledge.
• Coordinate with infrastructure teams to resolve complex issues within SLA.
• Mentor and guide L1 staff on troubleshooting techniques and best practices.
• Maintain service quality and accurate documentation in ITSM tools.

Job description

Key Skills
Advanced Windows/mac/linux Troubleshooting, Active Directory Group Policy Management, Server Basics, Networking (tcp/ip, Dns, Dhcp, Vpn, Firewalls), Virtualization Basics (vmware/hyper-v), Office 365/exchange Administration, Endpoint Security Tools, Scripting Basics (powershell/bash), Ticketing Itsm Tools, Root-cause Analysis, Mentoring L1 Staff.

Job Description:
We are looking for a skilled L2 IT Support Engineer to strengthen our IT Operations/Service Desk team. This role sits between frontline support and specialized infrastructure teams, handling escalated tickets that require deeper diagnostic skills, system administration knowledge, and cross-functional coordination. The ideal candidate is a strong problem-solver who can independently investigate root causes, manage moderately complex infrastructure tasks, and guide L1 engineers on tricky issues, while maintaining high service quality within SLA commitments.