L1 IT Support Engineer

Teckvalley India; North 24 Parganas District; On-site; INR 300,000 - 420,000; Full time

Job summary

Teckvalley India is seeking a proactive L1 IT Support Engineer to join our IT Operations/Service Desk. You will be the first point of contact for employees facing technical issues, logging, triaging, and resolving common IT problems related to desktops, laptops, applications, and network connectivity.

Ideal candidates will possess strong troubleshooting fundamentals, a helpful attitude, and the ability to work within defined SLAs while escalating unresolved issues to higher support tiers.

Qualifications

• First point of contact for employees facing IT issues; log, triage and resolve common problems.
• Handles desktops, laptops, applications and network connectivity troubleshooting.
• Adheres to SLAs and escalates unresolved issues to higher tiers.

Responsibilities

• Log, triage and resolve common IT problems for desktops and laptops.
• Assist with network connectivity issues and applications.
• Escalate unresolved issues to Tier-2 support as per SLAs.

Skills

Active Directory

Windows Desktop

Mac Os

Microsoft Office

O365 Support

Basic Networking

Ticketing Tools

Remote Desktop Tools

Hardware/printer Troubleshooting

Communication & Customer Service

Tools

ServiceNow

Jira

Freshdesk

Job description

Key Skills

• Active Directory
• Windows Desktop
• Mac Os
• Microsoft Office
• O365 Support
• Basic Networking (lan, Wi-fi, Vpn)
• Ticketing Tools (servicenow/jira/freshdesk)
• Remote Desktop Tools
• Hardware/printer Troubleshooting
• Good Communication And Customer Service Skills

Job Description

We are looking for a proactive and customer-focused L1 IT Support Engineer to join our IT Operations/Service Desk team. The candidate will be the first point of contact for employees facing technical issues, responsible for logging, triaging, and resolving common IT problems related to desktops, laptops, applications, and network connectivity. This role requires strong troubleshooting fundamentals, a helpful attitude, and the ability to work within defined SLAs while escalating unresolved issues to higher support tiers.