L3 IT Support Engineer / Senior Systems & Infrastructure Engineer

Teckvalley India; North 24 Parganas District; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Teckvalley India is seeking an experienced L3 IT Support Engineer to act as the primary escalation point within IT Operations, owning complex issues across systems, networks, and cloud. The role blends hands-on troubleshooting with strategic thinking to drive permanent fixes and architecture improvements while mentoring junior engineers and coordinating with vendors.

The ideal candidate will have deep hands-on skills, vast experience with Windows/Linux servers, networking, cloud platforms, and

Qualifications

• Advanced server administration on Windows and Linux.
• Strong knowledge of enterprise networking, routing, switching, and firewalls.
• Experience with virtualization and cloud infrastructure (VMware, Hyper-V, AWS/Azure).
• Hands-on troubleshooting across systems, networks, and cloud environments.
• Automation scripting to drive permanent fixes and improvements.

Responsibilities

• Serve as final escalation point for complex infrastructure issues.
• Drive permanent fixes, automation, and architectural improvements.
• Mentor L1/L2 engineers and coordinate with vendors and stakeholders.

Tools

VMware

Hyper-V

AWS

Azure

PowerShell

Python

Bash

Active Directory

SRE/ITSM

Job description

Key Skills

Advanced Server Administration (windows/linux), Enterprise Networking (routing, Switching, Firewalls, Load Balancers), Virtualization Cloud Infrastructure (vmware, Hyper-v, Aws/azure), Active Directory Architecture, Disaster Recovery Backup Solutions, Scripting/automation (powershell, Python, Bash), Security Incident Handling, Database Basics, Vendor Stakeholder Management, Itsm Process Ownership, Mentoring L1/l2 Teams

Job Description

We are seeking an experienced L3 IT Support Engineer to serve as the final point of technical escalation within our IT Operations team. This role owns the resolution of complex, recurring, and infrastructure-critical issues that require deep technical expertise across systems, networks, and cloud environments. The ideal candidate combines strong hands-on troubleshooting ability with strategic thinking driving permanent fixes, automation, and architectural improvements while mentoring L1/L2 engineers and collaborating closely with vendors and cross-functional stakeholders.