L2 Application support Engineer

Blackbuck Insights; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Blackbuck Insights is a global data engineering consulting firm seeking an L2 Application Support Engineer to provide hands-on support for Java scripting, SQL queries, and Linux environments. You will troubleshoot defects, manage deployments, and ensure SLA adherence.

In this role you will handle code deployments across environments, coordinate release management (CI/CD, UAT, environment setup) and maintain installation and administration of software systems, with a strong focus on ticket-driven

Qualifications

• Hands-on Java scripting experience.
• Proficiency in writing SQL queries and navigating databases.
• Experience in Linux environment operations.
• Familiarity with ticketing tools such as JIRA, Rally or ServiceNow.
• Experience with deploying code across multiple environments and managing releases.
• Knowledge of SLA-based project delivery and CI/CD processes.

Responsibilities

• Handle Java scripting tasks – mandatory hands-on experience with basic scripting to troubleshoot application issues.
• Write and execute SQL queries to investigate defects and navigate database tables for data extraction and issue identification.
• Work within Linux environments – navigate and operate in Linux systems.
• Use ticketing tools like JIRA, RALLY, or SERVICENOW for issue tracking and management.
• Perform code deployments across various environments (lower to higher) and manage release processes.
• Work on SLA-based projects, prioritize tickets, and understand associated Service Level Agreements.
• Manage Release Management activities including CI/CD pipeline, UAT deployments, environment setup, and SOP updates.
• Handle installation, configuration, and administration of software systems.

Skills

Java scripting

SQL

Linux

CI/CD

Release management

Ticketing tools

Tools

JIRA

Rally

ServiceNow

Job description

BBI is a global data engineering consulting firm that empowers clients to effectively scale and modernize. We combine engineering fundamentals and innovative tools to execute business-critical, end-to-end projects on-time and on-budget. We offer expert services across Data Integration, Data Modernization, Data Migration, Data Architecture, Platform Support, and Application Services. Our goal is to provide business value in the most effective way for our clients so clients can focus on growth.

Job Description

The L2 Application Support Engineer will be responsible for providing hands-on support for application-related issues, focusing on Java scripting, SQL queries, and Linux environments. The role involves troubleshooting defects, managing deployments, and ensuring adherence to SLAs. Key Responsibilities: 1. Handle Java scripting tasks – mandatory hands-on experience with basic scripting to troubleshoot application issues. 2. Write and execute SQL queries to investigate defects and navigate database tables for data extraction and issue identification. 3. Work within Linux environments – navigate and operate in Linux systems (expertise not required, but experience is mandatory). 4. Use ticketing tools like JIRA, RALLY, or SERVICENOW for issue tracking and management. 5. Perform code deployments across various environments (lower to higher) and manage release processes. 6. Work on SLA-based projects, prioritize tickets, and understand associated Service Level Agreements. 7. Manage Release Management activities including CI/CD pipeline, UAT deployments, environment setup, and SOP updates. 8. Handle installation, configuration, and administration of software systems.

Requirements

- Hands-on Java scripting experience. - Proficiency in writing SQL queries and database navigation. - Experience in Linux environment operations. - Experience with ticketing tools (JIRA, RALLY, SERVICENOW, etc..) - Code deployment experience across multiple environments. - SLA-based project experience. - Release Management (CI/CD, UAT, environment setup). - Software installation, configuration, and administration.