L1 Support- Linux Administrator

Network People Services Technologies Ltd.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Collaborative workplace

Professional development opportunities

Job summary

Network People Services Technologies Ltd. is seeking a skilled L1 Linux Administrator to manage system operations and ensure stability across our fintech platforms including MBS, IMPS, and UPI Switch. The ideal candidate should possess a strong background in Linux administration and have experience supporting banking operations.

The role involves collaborating with cross-functional teams, resolving complex issues, and ensuring the performance of the infrastructure. We offer a collaborative work environment with strong emphasis on innovation.

Qualifications

• Proven experience in technical application support and infrastructure management.
• Strong background in Linux system administration and log analysis.
• Experience supporting scheduled commercial banks in India.

Responsibilities

• Manage and resolve system issues for core fintech platforms.
• Support middleware deployments and monitor services.
• Document resolutions and update knowledge base regularly.

Skills

Linux system administration

Shell scripting

Log analysis

Technical application support

Vendor coordination

Education

Engineering degree or equivalent with Red Hat certification

Tools

Grafana

Prometheus

Dynatrace

Job description

India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.

We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space.

Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.

While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.

What will you do

As an L1 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure.

Job Responsibilities

• Attend issues raised by L2 or L3 resources and Developer Team.
• Log analysis, bug identification and escalation to offshore team for resolution.
• Customer complaints analysis and response.
• Support middleware deployments and monitor services running on Java and Node.js platforms.
• Merchant support data analysis, query resolution and reconciliation support.
• Basic user account management (create/modify/delete users).
• Manage file system permissions and disk space usage.
• Escalate issues to L2/L3 as per SOPs.
• Document resolutions and update knowledge base regularly.
• Support the bank’s other requirements related UPI.
• Monitor Linux servers using tools like Grafana, Prometheus and Dynatrace.
• Perform routine health checks and log analysis.
• Integration coordination with various departments and vendors.
• UAT support.
• Post Go-live support.
• Quick fixes required at property level.
• Production issues resolution.
• Provide inputs for Interim RCA and other documents.
• To provide technical inputs for troubleshooting the issues to L2 team.
• To coordinate with any other support or dependency groups in bank in case the issue has any linkage.
• To provide guidance and resolve technical incidents escalated by bank.
• Coordination with various departments for development, requirements, and sign-off.

Roles of resource may change as per the requirements. However, it will be around the systems.

What are we looking for

• Proven experience in technical application support, systems integration, and infrastructure management.
• Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD).
• Exposure to vendor coordination and system customization in a banking/fintech context.
• Prior experience supporting at least one scheduled commercial bank in India is mandatory.
• Strong background in Linux system administration, shell scripting, and log analysis.
• Ability to coordinate with dependency groups and guide banks on incident resolution.
• Experience with customer and merchant support is a strong advantage.
• Comfortable working in 24x7 shift environments, including nights and weekends.
• Analytical thinking, strong judgment, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Entrepreneurial skills, ability to observe, innovate, and own your work.
• Detail-oriented and organized with strong time management skills.
• Influencing skills and the ability to create positive working relationships with team members at all levels.
• Collaborative approach and work with perfection as a group effort to achieve organizational goals.

Education Qualification - Graduate in Engineering or any degree with Red Hat certification.

Experience – 2+ years.

Industry - IT/Software/BFSI/ Banking /Fintech

What do we offer

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate ‘We Care’.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.