Linux System Administrator

Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions); Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Collaborative workplace

Challenging environment

Team celebrations

Job summary

Network People Services Technologies Ltd. (NPST) in Bengaluru is seeking an L2 Linux Administrator to manage and resolve technical issues to ensure smooth operations of fintech platforms. The ideal candidate will have 3+ years of experience, strong Linux administration skills, and prior support experience in banking environments. Key responsibilities include log analysis, production support, and collaboration across teams. The role involves working in shifts and requires good communication skills. Red Hat certification is essential.

Qualifications

• 3+ years of experience in technical application support and infrastructure management.
• Understanding of banking protocols and operations.
• Comfortable working in a 24x7 shift environment.

Responsibilities

• Manage production issues and resolve technical escalations.
• Conduct log analysis and pursue unresolved cases.
• Provide merchant support through data analysis and query resolution.
• Ensure timely production issue resolution.
• Collaborate with internal teams for development coordination.

Skills

Technical application support

Linux system administration

Shell scripting

Log analysis

Customer support

Analytical thinking

Communication skills

Detail-oriented

Education

Graduate in Engineering or degree with Red Hat certification

Tools

Red Hat Certification

Job description

What will you do

As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client‑facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure.

Job Responsibilities

• Respond to and resolve technical issues escalated by L1 resources and internal and external teams.
• Manage production issues reported by banks, merchants, and partner entities.
• Perform log analysis, identify bugs, and pursue unresolved issues to the offshore team.
• Conduct log analysis, identify bugs, and pursue unresolved cases to offshore or L3 teams.
• Analyze customer complaints and provide timely, effective resolutions.
• Offer merchant support through data analysis, query resolution, and reconciliation assistance.
• Coordinate and map system environments for integration across departments and vendors.
• Address development‑related issues and apply quick fixes at property level when required.
• Provide post‑UAT and go‑live support for seamless project transitions.
• Ensure timely production issue resolution and consistent communication with stakeholders.
• Collaborate with internal teams for requirement gathering, development coordination, and project sign‑offs.
• Support DCM team during deployments and technical rollouts.
• Roles may evolve based on business requirements but will primarily focus on system and project‑related management.
• Identify system capacity and availability concerns, propose and support improvements.
• Apply patches or upgrades to OS/applications following necessary approvals.
• Maintain accurate documentation and follow ITIL‑based process flows where applicable.

What are we looking for

• Proven experience in technical application support, systems integration, and infrastructure management
• Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD).
• Exposure to vendor coordination and system customization in a banking/fintech context.
• Prior experience supporting at least one scheduled commercial bank in India is mandatory.
• Strong background in Linux system administration, shell scripting, and log analysis.
• Ability to coordinate with dependency groups and guide banks on incident resolution.
• Experience with customer and merchant support is a strong advantage.
• Comfortable working in 24x7 shift environments, including nights and weekends.
• Analytical thinking, strong judgment, and decision‑making abilities.
• Excellent communication and interpersonal skills.
• Entrepreneurial skills, ability to observe, innovate, and own your work.
• Detail‑oriented and organized with strong time‑management skills.
• Influencing skills and the ability to create positive working relationships with team members at all levels.
• Collaborative approach and work with perfection as a group effort to achieve organizational goals.

Education Qualification

Graduate in Engineering or any degree with Red Hat certification

Certifications

Red Hat Certification; Application Development (preferred)

Experience

3+ years

Industry

IT/Software/BFSI/ Banking /Fintech

What do we offer

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate We Care.