KAM - Executive

Network People Services Technologies Ltd.; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Network People Services Technologies Ltd. in Bengaluru is seeking a dedicated individual to manage client accounts and support client onboarding. You will handle operational tasks, resolve client queries, and ensure timely issue resolution to enhance customer experience.

The ideal candidate has 1 to 2+ years of experience in account management or customer service, with strong problem-solving skills and a focus on building relationships.

Qualifications

• 1 to 2+ years of experience in account management or customer service.
• Ability to build strong client relationships and manage multiple accounts.
• Familiarity with transaction performance monitoring and reporting.

Responsibilities

• Manage daily operations for assigned client accounts.
• Coordinate internal teams for timely issue resolution.
• Prepare and maintain client MIS reports and operational trackers.

Skills

Client relationship management

Problem-solving skills

MIS reporting

Operational tracking

Job description

India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.

We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space.

Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.

While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.

What will you do

You will support the management of existing client accounts by handling day-to-day operational activities, resolving client queries, and coordinating with internal teams for timely issue resolution. Assist in client onboarding, monitor transaction performance, prepare MIS reports, and build strong client relationships to ensure a seamless customer experience and drive product adoption.

Job Responsibilities:

• Support daily account management activities for assigned merchants, clients, and banking partners.


• Coordinate with internal departments for resolution of operational, transactional, and service-related client requests.


• Track open service requests and follow up to ensure closure within agreed timelines.


• Maintain account-wise MIS reports, operational trackers, and client servicing records.


• Assist in merchant onboarding activities including documentation coordination and onboarding follow-ups.


• Monitor transaction reports and highlight payment failures, settlement gaps, or operational irregularities.


• Support preparation of account performance summaries, client review reports, and operational dashboards.


• Communicate service updates, planned maintenance notifications, and operational advisories to clients.


• Assist clients with settlement, reconciliation, and payment processing support requirements.


• Support achievement of assigned business and service-related operational targets.


• Coordinate campaign-related activities to improve merchant engagement and product utilization.


• Track inventory-related activities including retrieval and operational movement of deployed devices or sound boxes.


• Support collection follow-ups and operational servicing for existing product lines within assigned accounts.


• Build understanding of merchant business models, payment ecosystems, and operational workflows.


• Ensure adherence to internal operational standards, compliance requirements, and servicing processes.

What are we looking for:

• Assist in monitoring merchant transaction behavior, operational activity trends, and service utilization patterns for proactive follow-up.


• Support coordination during merchant onboarding readiness checks, integration validation activities, and production movement support.


• Participate in tracking recurring client concerns and documenting operational observations for service improvement discussions.


• Assist in validating merchant data consistency across operational trackers, onboarding records, and reporting systems.


• Support cross-functional coordination during transaction spikes, service-impacting situations, and settlement-related exceptions.


• Participate in maintaining account-level communication records, escalation trackers, and service history documentation.


• Assist in preparing operational insights related to merchant performance, transaction movement trends, and service quality observations.


• Support governance activities by ensuring timely updates of client servicing trackers, pending actions, and operational dashboards.


• Participate in account health monitoring activities and flag operational inconsistencies or servicing gaps for review.


• Assist in validating onboarding and deployment readiness checkpoints before merchant activation or rollout completion.

Experience – 1 to 2+ years.

Industry - IT/Software/BFSI/ Banking /Fintech

Work arrangement – 5 days working from office