L1 Support Engineer

Ascendion; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Ascendion is looking for technically skilled professionals to join our support team in Hyderabad. We value a culture of high-performing innovators with a passion for tech, and we encourage collaboration and knowledge sharing across IT groups.

Ideal candidates bring 2+ years of experience in hardware, software, operating systems, and networking basics, with strong problem-solving and troubleshooting abilities, plus ITIL and CompTIA A+ certifications and prior customer-service or technical-support

Qualifications

• 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts.
• Problem-solving skills
• Ability to analyse and troubleshoot technical issues as well as identify patterns and potential solutions
• Multi-tasking skills to manage multiple chats or handle phone and chat in parallel to support service levels
• Team collaboration
• Being able to work effectively in a team environment and collaborate with other IT teams
• CompTIA A+, ITIL Basis V4 Certified
• Prior experience in customer service or technical support role

Skills

Hardware & software

Problem solving

Troubleshooting

Multi-tasking

Team collaboration

Networking basics

ITIL V4

CompTIA A+

Customer service

Job description

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

• 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts
• Problem-solving skills
• Ability to analyse and troubleshoot technical issues as well as identify patterns and potential solutions
• Multi-tasking skills to manage multiple chats or handle phone and chat in parallel to support service levels
• Team collaboration
• Being able to work effectively in a team environment and collaborate with other IT teams
• CompTIA A+, ITIL Basis V4 Certified
• Prior experience in customer service or technical support role
• 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts.