Technical Support Engineer

Movate; Chennai District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

A leading IT services company in Chennai is seeking a talented L1 Technical Support representative to deliver excellent customer service and technical assistance. You will ensure customer success by providing effective solutions and support for technical inquiries. The ideal candidate should possess strong communication skills and a positive attitude. This full-time position offers an opportunity to enhance your technical support skills while contributing to high customer satisfaction.

Qualifications

• 6 Months to 1 year experience in Technical Support or Customer Support Environment.
• Proven success in a phone-based customer service or call center position.
• Strong commitment to customer happiness and satisfaction.

Responsibilities

• Respond promptly to technical support inquiries.
• Provide top-tier support to all customers with a goal of first call resolution.
• Educate customers on system installation/use, and assist in troubleshooting.

Skills

Technical support

Customer service

Problem-solving

Communication skills

Time management

Education

High school diploma or GED

Job description

L1 Technical Support

Exp: 6 Months – 3 Years

Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset :

• High school diploma or general education degree (GED);
• 6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Thanks,

Deepu