Desktop Support/ Production Support

Ascendion; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Ascendion in Bengaluru, India is seeking a Desktop Support/Production Support Engineer to provide basic application and infrastructure support, troubleshoot issues, and maintain software and systems.

You will support end-users, collaborate with cross-functional teams, and document processes. A Bachelor's degree in Computer Science or IT is required, with strong communication and problem-solving skills. This role offers exposure to global clients and ITIL practices.

Qualifications

• Strong knowledge of desktop support and production support principles.
• Experience in troubleshooting software and hardware issues.
• Ability to work well in a team environment.
• Excellent communication skills.
• Attention to detail and problem-solving skills.

Responsibilities

• Troubleshoot and resolve basic application and infrastructure issues.
• Maintain software applications and infrastructure systems.
• Provide support to end-users for technical issues.
• Collaborate with other team members to ensure smooth operations.
• Document support processes and procedures.

Skills

Desktop support

Production support

Troubleshooting

Team collaboration

Communication skills

Education

Bachelor's degree in Computer Science or IT

Tools

ITIL framework

Job description

About AscendionAscendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

About AscendionAscendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

The Desktop Support/Production Support role involves providing basic application and infrastructure support through troubleshooting, resolving issues, and maintaining software.

Job Title

Desktop Support/Production Support Engineer

Responsibilities

• Troubleshoot and resolve basic application and infrastructure issues.
• Maintain software applications and infrastructure systems.
• Provide support to end-users for technical issues.
• Collaborate with other team members to ensure smooth operations.
• Document support processes and procedures.

Required Skills

• Strong knowledge of desktop support and production support principles.
• Experience in troubleshooting software and hardware issues.
• Ability to work well in a team environment.
• Excellent communication skills.
• Attention to detail and problem-solving skills.

Desirable Skills

• Certification in desktop support or related field.
• Experience with specific software applications or systems.
• Knowledge of ITIL framework.
• Experience in customer service roles.

Education Qualification

• Bachelor's degree in Computer Science, Information Technology, or related field.

Want to change the world? Let us know.