Technical Support Engineer- L1

SoftTech Services; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

A leading IT support firm in Chennai seeks a Technical Support Engineer to deliver exceptional onsite support at events. Responsibilities include setup of IT equipment, real-time support, and maintenance of office equipment. Candidates must have a Bachelor's in a related field, 2 years of IT support experience, and strong communication skills in English and the local language. This role is vital for ensuring smooth technical operations during events.

Qualifications

• 2 years of IT support professional experience required, VIP support experience preferred.
• Good exposure to IT infrastructure domain is required.
• Must communicate fluently in local language and English.

Responsibilities

• Provide installation, maintenance, and support for printers and multifunctional equipment.
• Assist in event IT equipment setup and configuration.
• Provide real-time technical support during events.

Skills

Customer Service Orientation

Technical Skills

Independence

Proactive Attitude

Interpersonal Skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Master’s degree preferred

Job description

Technical Support Engineer shall meet the following basic requirements.

• Customer Service Orientation: Strong interpersonal and communication skills tailored to IT onsite support services, guided by customer service principles.
• Prioritization and Multitasking: Ability to set priorities effectively and maintain a work routine that supports multitasking.
• Proactive Attitude: A proactive, solution‑oriented approach to tasks and challenges.
• Independence: Capability to work independently and self‑motivate.
• Technical and Customer Service Skills: Strong customer service skills and comprehensive knowledge of client IT technology.
• Have two years of IT support professional experience, and if applicable, also have VIP support professional experience.
• Dedicated OSS Specialists are required to participate in and complete the relevant company basic training in the Customer training system.
• Ability to communicate fluently in local language and communicate with Teams online in English.
• Responsible for the installation, maintenance, and support of office printers, scanners, and multifunctional equipment.
• Event Preparation: Assist in the setup and configuration of IT equipment for events, ensuring all technical requirements are met.
• Onsite Support: Provide real‑time technical support during events to ensure smooth operation and address any issues promptly.
• Work with Customer to plan and coordinate any necessary attendance of third‑party supplier technical personnel or other IT personnel on Customer site, including confirming that these personnel have completed any necessary on‑site visit training.
• Provide on‑site support for video conference rooms, assisting users with pre connection and connection support.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Good Exposure on IT Infrastructure domain is required.
• Excellent problem‑solving and analytical skills.