L1 Support Engineer

Ascendion Engineering; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Ascendion is seeking an L1 Support Engineer in Hyderabad to provide first-line tech support for customers. You will troubleshoot hardware and software issues, guide users, and document incidents for rapid resolution.

Requirements include 2+ years of experience, strong communication, and certifications like CompTIA A+ and ITIL Basis V4. The role emphasizes teamwork and adherence to service levels across chat and phone channels.

Qualifications

• 2+ years of total work experience with computer hardware, software, applications, and networking concepts.
• Excellent communication and interpersonal skills.
• Problem-solving and troubleshooting abilities.
• Ability to multi-task across chats and calls while maintaining service levels.
• Collaborative team player with IT teams.
• CompTIA A+ and ITIL Basis V4 certifications.

Responsibilities

• Handle customer queries via chat and phone, troubleshooting tech issues.
• Diagnose problems and provide clear solutions to end users.
• Coordinate with IT teams to resolve incidents.
• Maintain documentation of issues and resolutions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multi-tasking

Team collaboration

Education

CompTIA A+

ITIL Basis V4 Certification

Job description

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

We are looking for a new team member to join us. The ideal candidate brings 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts.

Job Title: L1 Support Engineer

Key Responsibilities

• 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts.

Minimum Qualifications

• 2+ years of total work experience, with strong understanding of computer hardware, software, applications, operating systems, and basic networking concepts
• Excellent communication and interpersonal skills
• Problem-solving skills – Ability to analyse and troubleshoot technical issues as well as identify patterns and potential solutions
• Multi-tasking skills to manage multiple chats or handle phone and chat in parallel to support service levels
• Team collaboration – Being able to work effectively in a team environment and collaborate with other IT teams
• CompTIA A+, ITIL Basis V4 Certified
• Prior experience in customer service or technical support role

Location: Hyderabad