IT Support Executive

Confidential; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Stable on-site role

Exposure to vendor management

Job summary

Confidential is seeking an active IT Support Executive for L1 technical support based in Coimbatore District, India. The role involves troubleshooting hardware, software, and network issues while coordinating with vendors to ensure smooth operations.

The ideal candidate should possess a diploma in IT or Computer Science and have 0-2 years of experience in IT support, or be a fresher with the right attitude. Strong communication skills and the ability to handle demands efficiently are essential.

Qualifications

• 0-2 years of experience in IT support or helpdesk.
• Freshers with the right attitude and basics may apply.

Responsibilities

• Provide L1 IT support to end users for various issues.
• Log and resolve support tickets promptly.
• Coordinate with vendors for installations and support.
• Set up and configure desktops and peripherals.
• Assist with routine IT maintenance and backups.

Skills

L1 troubleshooting knowledge: Windows OS, MS Office

Strong communication skills

Vendor coordination

Ability to handle multiple requests

Working knowledge of AI tools

Education

Diploma / Degree in IT, Computer Science

Job description

Locations Available: Puthenchira | Coimbatore | Edapally

Department: IT / Operations

Reports to: IT Manager / IT Lead

Employment type: Full-time, on-site

Role Overview

We are looking for an active, dependable IT Support Executive to handle day‑to‑day L1 technical support across our offices. The role combines hands‑on first‑level troubleshooting with strong coordination skills - you'll be the first point of contact for users and the key link between our team and external software/hardware vendors. We also value working knowledge of AI tools to speed up troubleshooting, drafting, and day‑to‑day tasks. Clear communication, ownership, and consistent follow‑up are at the heart of this job.

Key Responsibilities

• Provide L1 (first‑level) IT support to end users for hardware, software, network, email, and login issues.
• Log, track, and resolve support tickets promptly; elevate to L2/L3 or vendors when needed.
• Coordinate with software and hardware vendors for issue resolution, installations, updates, licenses, and warranty/AMC support.
• Follow up persistently with vendors and internal teams until issues are fully closed - no loose ends.
• Set up and configure desktops, laptops, printers, and peripherals for new and existing users.
• Support basic network connectivity, Wi‑Fi, and access‑related issues.
• Maintain accurate records of assets, tickets, vendor interactions, and resolutions.
• Communicate clearly with users on issue status, expected timelines, and resolutions.
• Assist with routine IT maintenance, backups, and system checks.
• Use AI tools (e.g., ChatGPT, Copilot, and similar assistants) to research solutions, draft communications, and resolve issues faster.

Required Skills

• Basic L1 troubleshooting knowledge: Windows OS, MS Office, email clients, common business applications, printers, and basic networking.
• Strong command of language and communication - able to explain technical points simply to non‑technical users.
• Good vendor coordination and follow‑up skills; able to chase issues to closure.
• Comfortable handling multiple requests and prioritizing without dropping tasks.
• Working knowledge of AI tools (ChatGPT, Microsoft Copilot, Google Gemini, or similar) and how to apply them practically for support, troubleshooting, and documentation.

Personal Attributes

• Active and proactive - takes initiative rather than waiting to be told.
• Honest and trustworthy - handles systems and data with integrity.
• Strong work ethic - committed, reliable, and focused; no slacking or shortcuts.
• Service‑minded - patient and approachable with users.
• Willing to work on‑site at the assigned location.

Qualifications

• Diploma / Degree in IT, Computer Science, or a related field (or equivalent practical experience).
• 0-2 years of experience in IT support / helpdesk (freshers with the right attitude and basics may apply).

What We Offer

• A stable, on‑site role with clear responsibilities.
• Exposure to vendor management and end‑to‑end issue ownership.
• A team that values reliability, honesty, and clear communication.