Software Design Engineer – Security and Access Admin

Winwire Technologies; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Winwire Technologies is seeking a Software Design Engineer – Security and Access Admin in Bengaluru or Hyderabad. This role requires providing 24/7 first-line support for critical business applications.

Ideal candidates should have at least 3 years of experience in L1 production/application support, familiarity with ticketing tools like ServiceNow, and basic SQL knowledge. This position is vital for ensuring smooth operation and high service availability for business applications.

Qualifications

• 3+ years of experience in L1 production/application support or IT helpdesk operations.
• Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
• Basic knowledge of application monitoring tools.

Responsibilities

• Provide 24/7 first-line support for critical business applications.
• Monitor system health and log incidents.
• Ensure timely responses and escalate to L2/L3 teams.

Skills

L1 production/application support

ticketing tools

SQL

ITIL processes

Tools

ServiceNow

Jira

Remedy

Splunk

Dynatrace

AppDynamics

Job description

Software Design Engineer – Security and Access Admin

Location – Hyderabad or Bangalore

Experience – 3 to 5 Years

Job/Role Description:

We are seeking L1 Application Support Analysts to provide round‑time 24/7 first‑line support for critical business applications. This role focuses on ticket triage, system health monitoring, incident logging, and SLA tracking, ensuring timely responses and smooth escalation to L2/L3 teams while maintaining high service availability.

• 3+ Years of Experience in L1 production/application support or IT helpdesk operations for Market Access Operations (preferably working on Model N Tool).
• 3+ Years of Experience in familiarity with ticketing tools (ServiceNow, Jira, Remedy).
• 3+ Years of Experience in understanding of incident management and triage processes.
• 3+ Years of Experience in basic knowledge of application monitoring tools (Splunk, Dynatrace, AppDynamics).
• 3+ Years of Experience in exposure to SQL for basic data checks and validation.
• 3+ Years of Experience in understanding of SLA, priority, and severity classification.
• 3+ Years of Experience in knowledge of ITIL processes (Incident, Problem, Change Management).

Key Skills: L1 production/application support, ticketing tools, SQL, ITIL processes.