L1 Application Support Analyst ITSM-Immediate joiner only-Bangalore

Tata Elxsi; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

Tata Elxsi is seeking an Experience Required L1 Application Support Analyst for Bengaluru. The role focuses on incident monitoring, triage, and coordination with L2/L3 teams to restore services quickly.

Strong communication, documentation, and oncall exposure are essential to manage production incidents in a fast-paced environment.

Qualifications

• 1–3 years in application support or service desk
• Experience in incident management in enterprise IT
• Hands-on with incident monitoring and alert handling
• Familiar with ITSM tools like ServiceNow
• Experience in SLA-driven support environments
• Initial triage and impact assessment
• Escalation coordination with L2/L3 or engineering
• Strong verbal and written communication

Responsibilities

• Monitor incidents and respond to alerts promptly
• Log and track incidents in the ITSM tool
• Coordinate with escalation teams for resolutions
• Communicate incident status to stakeholders

Skills

Incident management

Application support

IT operations

Communication

Documentation

Oncall experience

Coordination

Escalation handling

SLA adherence

Education

ITIL Foundation certification

Tools

ServiceNow

Job description

Experience Required L1 Application Support Analyst

Minimum Experience

• 1–3 years of experience in:
• Application Support / Service Desk / IT Operations
• Incident management in an enterprise IT environment

Relevant Experience Areas

Candidates should have handson experience in most of the following:

• Incident monitoring and alert handling using APM or monitoring dashboards
• Logging, tracking, and updating incidents in an ITSM tool (ServiceNow or equivalent)
• Working in SLAdriven support environments
• Performing initial triage and impact assessment
• Coordinating with L2/L3 or engineering teams for escalation
• Communicating incident status to business and technical stakeholders

Technical Exposure (HighLevel, Not Deep)

• Basic understanding of:
• Web applications
• APIs / services
• Enterprise application dependencies
• Ability to:
• Validate application availability
• Perform simple reachability checks
• Interpret monitoring alerts (no rootcause analysis expected)

Deep technical skills, coding, database queries, or configuration changes are not required.

Environment & Shift Experience (Preferred)

• Experience working in:
• 247 or extended support shifts
• Production / businesscritical environments
• Familiarity with:
• Oncall procedures
• Escalation matrices
• Incident bridge calls

Soft Skills (Critical for L1)

• Strong verbal and written communication
• Ability to stay calm in highpressure incident situations
• Accurate documentation and attention to detail
• Good coordination and followup skills

Nice to Have

• ITIL Foundation certification
• Exposure to multivendor or multiapplication landscapes
• Prior experience supporting vendor or homegrown applications