L-1 Support Intern (NOC)

Zoho; Pune District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Fixed stipend

Technical training

On-the-job learning

Full-time opportunity

Growth opportunities

Job summary

GREATLINK TECHNOLOGIES PVT LTD is seeking a hands-on support trainee to monitor network connectivity and assist in troubleshooting ISP, LAN, and Wi-Fi issues. This full-time role offers practical exposure to ISP infrastructure and on-the-job learning.

You will coordinate with NOC, L2/L3, and field teams, maintain incident logs, and follow SLA/TAT guidelines while developing technical skills through practical training. Freshers with basic networking knowledge are welcome and encouraged to apply.

Qualifications

• Diploma or BE/BTech/BSc in IT/CS/Electronics or related field.
• Certifications like CCNA/CCNP/CCIE/JNCIA preferred.
• Freshers welcome; basic networking knowledge is sufficient.

Responsibilities

• Monitor network connectivity and basic NMS alerts.
• Troubleshoot internet, LAN, Wi‑Fi, and basic network issues.
• Handle customer complaints and update support tickets.
• Coordinate with NOC, L2/L3, and field teams for issue resolution.
• Maintain incident logs and follow SLA/TAT guidelines.
• Learn ISP networking and technical support processes.

Skills

Networking basics

LAN/WAN concepts

DNS/DHCP concepts

Router configuration

Troubleshooting

Education

Diploma/BE/BTech/BSc in IT/CS/Electronics

CCNA/CCNP/CCIE/JNCIA (Preferred)

Job description

GREATLINK TECHNOLOGIES PVT LTD | Full time

Monitor network connectivity and basic NMS alerts.

Assist in troubleshooting internet, LAN, Wi-Fi, and basic network issues.

Handle customer complaints and update support tickets.

Coordinate with NOC, L2/L3, and field teams for issue resolution.

Maintain incident logs and follow SLA/TAT guidelines.

Learn ISP networking, troubleshooting, and technical support processes.

Requirements

Educational Qualifications:

• Diploma/ B.E. / B.Tech / B.Sc. in IT, Computer Science, Electronics, or related field.
• Certifications like CCNA, CCNP, CCIE , JNCIA, or equivalent are preferred.
• Freshers and candidates with basic networking knowledge can apply.

Technical Skills & Experience:

• Basic knowledge of IP, LAN/WAN, DNS, DHCP, and networking concepts.
• Familiarity with routers, switches, and Wi-Fi.
• Good learning attitude and problem-solving skills.

Soft Skills:

• Strong learning attitude and willingness to develop technical skills.
• Good communication and coordination abilities.
• Basic analytical and problem-solving skills.
• Ability to follow instructions and standard troubleshooting procedures.
• Attention to detail and a proactive approach.

Fixed Stipend

Practical exposure to ISP & IT infrastructure.

Technical training and on-the-job learning.

Full-time opportunity based on performance.

Opportunity to learn, explore, and grow.