L1 Network Engineer (NOC)

Zoho; Pune District; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Fixed salary incentives

Local conveyance

Group health insurance

Job summary

GREATLINK TECHNOLOGIES PVT LTD in Pune, India, is seeking a NOC/NMS engineer to monitor, analyze, and troubleshoot network alarms and performance.

You will configure and maintain core routers, switches, firewalls, and access network elements, coordinate with field teams, and document incidents. Prior ISP/telecom NOC experience and CCNA/CCNP are preferred; night shifts may be required. This role offers local conveyance and health benefits.

Qualifications

• Bachelor’s Degree/Diploma in Computer Science, Electronics, or related field.
• Certifications like CCNA, CCNP, CCIE, JNCIA, or equivalent are preferred.
• 1 to 3 years of experience in NOC/NMS operations within an ISP or telecom environment.
• Strong understanding of IP networking (IPv4/IPv6), routing protocols (OSPF, BGP), MPLS, VLAN, NAT, DNS, DHCP.
• Hands-on experience with Nokia, Cisco, Juniper, MikroTik, Huawei, or similar network devices.
• Familiarity with broadband technologies (FTTH, GPON, PPPoE).
• Experience with monitoring tools like SolarWinds, Zabbix, Nagios, Cacti, or EMS/NMS platforms.
• Basic Linux CLI knowledge for troubleshooting network systems.
• Soft skills: analytical, communication, teamwork.

Responsibilities

• Monitor, analyze, and troubleshoot network alarms and performance.
• Handle escalations to L2/L3 when required.
• Configure, maintain, and health-check core network elements.
• Coordinate with field teams and vendors for fault resolution.
• Maintain network docs and incident trackers.
• Conduct RCA and incident reports for major outages.
• Participate in upgrades, migrations, deployments.
• Provide after-hours or on-call support.
• Ensure SLA compliance and customer impact analysis.

Skills

NOC/NMS ops

IP networking

OSPF/BGP

MPLS/VLAN

Network devices

Broadband tech

Monitoring tools

Linux CLI

Analytical skills

Communication

Shift work

Education

Bachelor’s Degree

Diploma

CCNA/CCNP/CCIE/JNCIA certs

Tools

SolarWinds

Zabbix

Nagios

Cacti

Job description

GREATLINK TECHNOLOGIES PVT LTD | Full time

Monitor, analyze, and troubleshoot network alarms, events, and performance metrics using NMS/EMS tools.

Handle escalated issues from Customers/ LCOs and resolve or escalate to L2/ L3 when required.

Perform configuration, maintenance, and health checks on core routers, switches, firewalls, BRAS, CGNAT, and access network elements (OLT, L2 & L3 Switches).

Coordinate with field teams and vendors for fault resolution and maintenance activities.

Maintain network documentation and update incident/issue trackers and logs.

Conduct root cause analysis (RCA) and prepare incident reports for major outages.

Participate in network upgrades, migrations, and deployment of new services.

Provide support for scheduled maintenance and emergency changes, including after-hours or on-call as required.

Ensure SLA compliance and assist in customer impact analysis during downtime or performance degradation.

Requirements

Educational Qualifications:

Bachelor’s Degree/Diploma in Computer Science, Electronics, or related field.

Certifications like CCNA, CCNP, CCIE , JNCIA, or equivalent are preferred.

Technical Skills & Experience:

1 to 3 years of experience in NOC/NMS operations within an ISP or telecom environment.

Strong understanding of IP networking (IPv4/IPv6), routing protocols (OSPF, BGP), MPLS, VLAN, NAT, DNS, DHCP.

Hands-on experience with Nokia,Cisco, Juniper, MikroTik, Huawei, or similar network devices.

Familiarity with broadband technologies (FTTH, GPON, PPPoE).

Experience with monitoring tools like SolarWinds, Zabbix, Nagios, Cacti, or proprietary EMS/NMS platforms.

Basic Linux CLI knowledge for troubleshooting network systems.

Soft Skills:

Strong analytical and problem-solving skills.

Good communication and coordination abilities.

Ability to work under pressure and during night shifts/weekends if required.

Attention to detail and a proactive attitude.

Fixed Salary + Performance linkedincentives & schemes

Local Conveyance

Group Health Insurance/ Mediclaim

Opportunity to Learn, Explore & Growth

Opportunity to work and develop in a fast paced work environment

CTC: 3 to 4 Lacs P.A. (based on credentials)