Sr NOC Engineer

Cradlepoint; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Cradlepoint, Inc. in Noida is seeking an experienced L1 Network Support professional to resolve incidents, monitor WAN infrastructure and support automation-driven NOC operations across routers, switches, firewalls, proxies, and cloud platforms.

The role emphasizes ITIL incident/change management, 24/7 shifts, and proactive incident documentation, with a focus on strong fundamentals in TCP/IP, OSI, VLANs, and Palo Alto firewalls.

Qualifications

• 5+ years of experience in WAN network monitoring, NOC operations, or technical support roles.
• Willingness to participate in 24/7 rotational shifts.
• Strong understanding of OSI model, TCP/IP, VLANs, subnetting, routing and switching; Palo Alto firewalls.

Responsibilities

• Utilize knowledge of L2/L3 networking to support network operations and incident resolution.
• Apply understanding of cloud platforms (GCP, AWS, Azure, IBM Cloud) to support performance and reliability.
• Implement ITIL incident, problem, and change management with defined SLAs and procedures.
• Participate in 24/7 rotational shifts as required.

Skills

WAN monitoring

NOC operations

Networking fundamentals

VPNs & proxies

AIOps awareness

Tools

Palo Alto firewall

Automation tools

Scripting

Job description

Job Summary

To provide L1 support for incident resolution, event monitoring and technical operations across wide area network (WAN) technologies and products, including routers, switches, firewalls, proxies, load balancers, VPNs, cloud platforms and Windows and Linux servers. The role also contributes to the transformation of NOC operations through AIOps, automation tools, intelligent event management and continuous service improvement to enhance operational efficiency, service reliability and incident resolution

Responsibilities

• Utilize strong technical knowledge of L2 and L3 networking protocols to support network operations, perform initial investigations and facilitate timely incident resolution.
• Apply an understanding of cloud platforms such as GCP, AWS, Azure and IBM Cloud to support network performance, availability and reliability.
• Implement ITIL incident, problem, and change management practices while adhering to defined service level agreements (SLAs) and operational procedures.
• Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.

Required Skills

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

• Minimum 5 years of experience in WAN network monitoring, NOC operations, or technical support roles.
• Candidate Must be flexibile in work approach and responsibilities, including participation in 24/7 rotational shifts.
• Must have exp in Networking fundamentals, including the OSI model, TCP/IP, VLANs, subnetting, routing and switching and Palo Alto firewalls. Understanding of WAN connectivity, VPNs, proxies, load balancers and network infrastructure components.
• Experience in event management, incident investigation, network troubleshooting and ITSM processes and exposure to AIOps platforms, automation tools, or scripting is desirable, with the ability and willingness to develop these capabilities further.
• Ability to work independently, prioritize multiple tasks and make decisions within defined L1 support guidelines. Adaptability to 24/7 rotational shifts and changing operational requirements. Strong incident documentation, escalation and stakeholder management skills.Basic understanding of AIOps concepts, including event correlation, alert deduplication, noise reduction, anomaly detection and predictive or proactive incident identification.

Location

Noida

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.