Kitchen Manager

Rebel Foods Pvt. Ltd.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rebel Foods Pvt. Ltd. in Hyderabad is seeking an experienced Kitchen Operations & Team Leader to oversee day‑to‑day kitchen activities, ensuring smooth execution from prep to service.

You will manage a large team, recruit, train, and develop staff, monitor attendance, and uphold health, safety, and compliance standards while driving customer satisfaction and strong financial performance.

Responsibilities

• Lead and manage the entire functioning of the kitchen, ensuring smooth daily operations.
• Manage a 712 member team, providing guidance, support, and performance direction.
• Recruit, train, and develop kitchen staff using appropriate tools and structured training programs.
• Plan and complete all kitchen-level training in a timely and effective manner.
• Maintain and track employee attendance for accuracy and compliance.
• Achieve kitchen Top Line (sales) and Bottom Line (profitability) targets.
• Build and maintain a strong customer pool with a focus on high retention and excellent ratings across own platforms and aggregator channels.
• Manage P&L, control expenses within budgets, and ensure profitable kitchen operations.
• Oversee SLM brand performance to maximize direct kitchen-level profits.
• Maintain accurate inventory management with zero discrepancies.
• Ensure adherence to team health and safety standards at all times.
• Manage and maintain required kitchen licenses to ensure readiness for external (government) audits.
• Ensure full compliance during internal process audits and support new launch audits for operational excellence.
• Handle customer complaints promptly and provide the right solutions within defined TAT (Turnaround Time).
• Manage kitchen-level marketing promotions to improve customer ratings and enhance visibility.
• Maintain strong communication skills and ensure timely, professional responses via email.
• Collaborate with internal teams for process alignment, new initiatives, and overall performance improvement.

Job description

Kitchen Operations & Team Leadership

• Lead and manage the entire functioning of the kitchen, ensuring smooth daily operations.
• Manage a 712 member team, providing guidance, support, and performance direction.
• Recruit, train, and develop kitchen staff using appropriate tools and structured training programs.
• Plan and complete all kitchen-level training in a timely and effective manner.
• Maintain and track employee attendance for accuracy and compliance.

Business Performance

• Achieve kitchen Top Line (sales) and Bottom Line (profitability) targets.
• Build and maintain a strong customer pool with a focus on high retention and excellent ratings across own platforms and aggregator channels.
• Manage P&L, control expenses within budgets, and ensure profitable kitchen operations.
• Oversee SLM brand performance to maximize direct kitchen-level profits.

Inventory & Compliance

• Maintain accurate inventory management with zero discrepancies.
• Ensure adherence to team health and safety standards at all times.
• Manage and maintain required kitchen licenses to ensure readiness for external (government) audits.
• Ensure full compliance during internal process audits and support new launch audits for operational excellence.

Customer Experience

• Handle customer complaints promptly and provide the right solutions within defined TAT (Turnaround Time).
• Manage kitchen-level marketing promotions to improve customer ratings and enhance visibility.

Communication & Coordination

• Maintain strong communication skills and ensure timely, professional responses via email.
• Collaborate with internal teams for process alignment, new initiatives, and overall performance improvement.