Commis

Sandhouse Hospitality; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

Sandhouse Hospitality seeks a proactive hospitality leader to coach and develop the restaurant team, assist in recruiting and onboarding, and maintain a positive culture that drives high performance.

The role covers customer service management, operational efficiency, financial performance, inventory and supply chain, safety compliance, and collaboration with marketing and management to optimise guest experience and store profitability.

Responsibilities

• Lead and develop the restaurant team and support in recruiting, training, and onboarding new staff.
• Provide ongoing coaching and feedback to team members to sustain a high-performance culture.
• Ensure exceptional customer experiences and satisfaction and train staff on service best practices.
• Help optimize daily operations for smooth functionality and maintain service standards.
• Contribute to the restaurant's financial performance by monitoring costs and sales and assisting in reporting.
• Oversee inventory and supply chain management, stock levels, and vendor coordination.
• Uphold health, safety and regulatory standards through inspections and staff training.
• Support marketing efforts and promotions and gather customer feedback to inform menus and campaigns.
• Facilitate effective communication within the team and with management, and participate in management meetings.

Job description

1. Team Leadership and Development

• Support the restaurant manager in leading and developing the team.
• Assist in recruiting, training, and onboarding new staff members.
• Provide ongoing coaching and feedback to team members.
• Foster a positive team culture that encourages collaboration and high performance.

2. Customer Service Management

• Ensure exceptional customer experiences and satisfaction.
• Monitor customer interactions and resolve complaints effectively.
• Train staff on best practices for enhancing the customer experience.

3. Operational Efficiency

• Help optimize daily operations for smooth functionality.
• Assist in managing food preparation, quality control, and service standards.
• Ensure adherence to health and safety regulations.

4. Financial Performance

• Contribute to the restaurants financial success.
• Assist in managing labor costs and operational expenses.
• Monitor sales performance and implement strategies to meet targets.
• Help prepare financial reports and analyze profitability.

5. Inventory and Supply Chain Management

• Ensure effective inventory management and supply chain operations.
• Assist in monitoring stock levels and ordering supplies as needed.
• Conduct regular inventory audits to minimize waste and loss.
• Work with suppliers to maintain quality and cost-effectiveness.

6. Compliance and Safety

• Uphold health, safety, and regulatory standards.
• Conduct safety inspections and ensure compliance with regulations.
• Train staff on health and safety protocols and emergency procedures.
• Address any safety issues promptly and effectively.

7. Marketing and Promotions

• Support marketing efforts to drive sales and customer engagement.
• Assist in implementing promotional campaigns and events.
• Gather customer feedback to inform menu development and promotions.
• Collaborate with the marketing team to enhance local visibility.

8. Reporting and Communication

• Facilitate effective communication within the team and with management.
• Prepare reports on operational performance and team achievements.
• Communicate important information and updates to staff.
• Participate in management meetings to discuss strategies and challenges.