Key Accounts Operations-Manager (MG2)

Kirloskar Industries Limited; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kirloskar Industries Limited is seeking a Senior Key Account Manager to own end-to-end contract operations and coordinate between customers, field teams, revenue and internal stakeholders.

You will manage senior-level engagements, ensure timely execution of contractual commitments and service deliverables, monitor SLA adherence, and drive cross-functional resolution of escalations to strengthen relationships and drive retention.

Responsibilities

• End-to-end ownership of key account contract operations.
• Single-point coordination between customers, field teams, revenue/commercial teams and internal stakeholders.
• Senior-level engagement and relationship management with key customers
• Ensure timely execution of contractual commitments, service deliverables and customer requirements.
• Monitor contract performance, SLA adherence, revenue realization and outstanding issues.
• Drive resolution of customer escalations through effective cross-functional coordination.
• Proactively identify risks, gaps and opportunities within key accounts and initiate corrective actions.
• Prepare and present key account performance updates, MIS and management reviews.
• Coordinate with leadership on critical customer matters and strategic account requirements.
• Strengthen customer relationships and ensure high customer satisfaction and retention.
• Strong technical product awareness, KAM, Stakeholders management, Data management, Ownership approach

Job description

• End-to-end ownership of key account contract operations.
• Single-point coordination between customers, field teams, revenue/commercial teams and internal stakeholders.
• Senior-level engagement and relationship management with key customers
• Ensure timely execution of contractual commitments, service deliverables and customer requirements.
• Monitor contract performance, SLA adherence, revenue realization and outstanding issues.
• Drive resolution of customer escalations through effective cross-functional coordination.
• Proactively identify risks, gaps and opportunities within key accounts and initiate corrective actions.
• Prepare and present key account performance updates, MIS and management reviews.
• Coordinate with leadership on critical customer matters and strategic account requirements.
• Strengthen customer relationships and ensure high customer satisfaction and retention.
• Strong technical product awareness, KAM, Stakeholders management, Data management, Ownership approach

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.