"Key Accounts Manager - Team Lead - EDC(Goa)

Paytm Payments Services; Panaji; On-site; INR 4,365,178 - 6,235,969; Full time

Job summary

A leading digital payments company in Goa seeks a motivated individual to engage with premium merchants and meet sales targets across various payment solutions. Responsibilities include managing merchant relationships and ensuring product penetration while addressing grievances promptly. Ideal candidates will exhibit strong sales skills, an understanding of fintech, and the ability to navigate ambiguity in a fast-paced environment. Local geography knowledge is essential for success in this role.

Qualifications

• Self-starters who can take ownership without handholding.
• Experience in fintech or related fields is prioritized.
• Interest in financial products and markets.

Responsibilities

• Engaging with premium merchants to track and communicate.
• Meeting sales targets for multiple payment solutions.
• Ensuring product penetration and revenue growth.
• Managing merchant grievances and ensuring timely resolution.
• Planning and executing daily activities alongside the team.

Skills

Sales and negotiation skills

Fintech experience

Understanding of local geography

Job description

About Us

Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Net banking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Team

QR & Sound Box is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data‑driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.

Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities & Qualifications

1. Engaging with premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in the assigned area for assigned merchants.
2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products.
3. Ensuring product penetration along with revenue growth.
4. Enabling the new business line and promoting the brand in the marketplace.
5. Track and attend to merchant's grievances and ensure its resolved on time.
6. Plan and execution of day‑to‑day activities along with the team and review team’s deliverables.
7. Gathering consistent feedback from the market for existing offerings and insights into the competition.
8. Deployment of products and articulation of benefits & best practices at client locations. Ensuring customer satisfaction leading to higher sales conversions and retention. Who are we looking for.
9. Self‑starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit.
10. Passionate about working in a fast‑growing firm and ready to get their hands dirty; articulate complex solutions to novice customers.
11. Fintech experience or same field experience candidates to be priorities; honesty and trustworthiness are the most important virtues.
12. Good sales and negotiation skills.
13. Interest in financial products and markets.
14. Understanding of local geography.