Key Accounts Manager Sales

Symphoni HR Pvt Ltd.; Navi Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Symphoni HR Pvt Ltd. in India is seeking a results-driven sales professional to manage and expand key customer accounts across polymers, masterbatch, plastics, packaging and specialty chemicals.

You will develop new business opportunities, build strong relationships with customers and internal stakeholders, and drive sales, margins and market share in line with strategic objectives. Travel and relocation to the West region may be required.

Qualifications

• Experience in selling to business customers (B2B).
• Strong track record in account management and business development.
• Solid understanding of polymers and plastic products.
• Experience with multinational companies preferred.
• Willingness to relocate within the West region.

Responsibilities

• Manage and grow existing customer accounts across polymers, masterbatch, plastics, packaging and specialty chemicals.
• Develop new customers and identify new business opportunities.
• Build and maintain strong relationships with key customers and stakeholders.
• Drive sales, volume, contribution margins and customer share in line with business objectives.
• Handle pricing, negotiations, contracts, offers and commercial discussions.
• Coordinate with Customer Service, Technical Service, Supply Chain, Quality, Finance and other internal teams to ensure smooth customer operations.
• Monitor market trends, competitors, customer developments and new product opportunities.
• Develop customer management plans and provide market intelligence to the business.
• Manage customer queries, claims and after-sales activities effectively.
• Identify opportunities to increase customer value and improve customer satisfaction.
• Ensure compliance with company policies, including product risk management and product stewardship.
• Build effective stakeholder networks and collaborate with cross-functional teams.

Skills

B2B account management

Business development

Sales

Account management

Marketing

Polymer/plastic products knowledge

Job description

Role & responsibilities:

• Manage and grow existing customer accounts across Polymers, Masterbatch, Plastics, Plastic Packaging and Specialty Chemicals.


• Develop new customers and identify new business opportunities.


• Build and maintain strong relationships with key customers and stakeholders.


• Drive sales, volume, contribution margins and customer share in line with business objectives.


• Handle pricing, negotiations, contracts, offers and commercial discussions within company guidelines.


• Coordinate with Customer Service, Technical Service, Supply Chain, Quality, Finance and other internal teams to ensure smooth customer operations.


• Monitor market trends, competitors, customer developments and new product opportunities.


• Develop customer management plans and provide market intelligence to the business.


• Manage customer queries, claims and after-sales activities effectively.


• Identify opportunities to increase customer value and improve customer satisfaction.


• Ensure compliance with company policies, including product risk management and product stewardship.


• Build effective stakeholder networks and collaborate with cross-functional teams.

Preferred candidate profile:

• Experience in Polymers, Masterbatch, Plastics, Plastic Packaging or Specialty Chemicals.


• Experience in Sales, Account Management, Marketing or Business Management.


• Strong B2B account management and business development experience.

• Good understanding of polymer/plastic products and applications.


• Experience working with multinational companies is preferred.

• Willingness to relocate within the West region, as required.