Key Accounts Manager- Freight Forwarding

Babaji Shivram Clearing & Carriers; Mumbai; On-site; INR 450,000 - 800,000; Full time

Job summary

Babaji Shivram Clearing & Carriers in Mumbai is seeking a Sales Executive to manage and grow key customer accounts across Air Freight, Sea Freight, Road Transport, and Customs Clearance. You will build relationships, understand customer needs, and provide tailored logistics solutions.

Role requires preparing quotations, rate cards, RFQs, and coordinating with overseas partners. You will negotiate rates, follow up on inquiries, and deliver regular MIS reports while hitting sales targets.

Qualifications

• Experience in logistics sales across air/sea/road freight.
• Ability to prepare quotations and rate cards.
• Experience maintaining CRM records and sales reports.

Responsibilities

• Manage and grow key customer accounts for freight and logistics services.
• Build relationships and act as primary contact.
• Identify new opportunities and generate leads.
• Understand customer requirements and provide tailored solutions.
• Prepare quotations, rate cards, and RFQs.
• Coordinate with overseas agents, lines, and vendors for pricing.
• Negotiate freight rates and terms.
• Follow up on inquiries and conversions; maintain CRM and sales reports.
• Prepare daily/weekly/monthly MIS reports and achieve targets.

Skills

Key accounts

Quotation skills

Negotiation

CRM

MIS reporting

Cross-functional

Lead generation

Tools

CRM software

MS Excel

Job description

1) Manage and grow key customer accounts for Air Freight, Sea Freight, Road Transportation, Customs Clearance, and Logistics services.

2) Build strong relationships with existing customers and act as their primary point of contact.

3) Identify new business opportunities within existing accounts and generate new leads.

4) Understand customer requirements and provide customized logistics solutions.

5) Prepare and share quotations, rate cards, and RFQs for air, sea, and road shipments.

6) Coordinate with overseas agents, shipping lines, airlines, transporters, and vendors for competitive pricing and service support.

7) Negotiate freight rates and commercial terms with customers.

Follow up on inquiries, quotations, approvals, and business conversions.

Coordinate with operations, documentation, and customer service teams to ensure smooth shipment execution.

8) Resolve customer issues and ensure high levels of customer satisfaction.

Maintain CRM records, customer data, and sales reports.

9) Prepare daily, weekly, and monthly MIS reports on sales activities and revenue.

Achieve monthly and annual sales targets while maintaining profitability.