Key Accounts Manager

Stockarea; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Stockarea is seeking a Key Accounts Manager – Freight Forwarding for Mumbai, Andheri. The role requires 3–8 years of experience in key account management within freight forwarding or logistics. You will manage client relationships and coordinate across teams to ensure service excellence.

Stockarea is a managed logistics platform offering end-to-end supply chain solutions to SME & MNC brands in India. This role is full time and based in Mumbai.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain or related field.
• 3 years of experience in key account management within freight forwarding or logistics.
• Strong understanding of freight forwarding processes across air, sea and land transport.
• Excellent negotiation, communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.

Responsibilities

• Act as primary contact for key accounts, building strong relationships.
• Retain and grow business by securing orders and shipments from existing clients.
• Coordinate with pricing, operations and service teams to meet client needs.
• Monitor service quality and conduct periodic client reviews.
• Prepare reports on account performance and market trends.
• Negotiate and manage contracts with key clients.
• Identify upsell opportunities and support new client acquisitions.

Skills

Client relationship management

Business retention & growth

Coordination with internal teams

Client satisfaction

Reporting & analysis

Contract management

New business development

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Logistics

Bachelor’s degree in Supply Chain

Bachelor’s degree in related field

Job description

Stockarea (Meinigar Technologies Pvt Ltd) | Full time

• Date Opened 09/13/2025
• Job Type Full time
• State/Province Maharastra
• Country India

Job Description

JobDescription

Position Title: Key Accounts Manager – Freight Forwarding
Location:Mumbai, Andheri Experience required: 3 - 8 Years
Job Type: Full time

About Stockarea: Stockarea is a Managed logisticsplatform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, FreightForwarders, Customs Agents, & Complianceservice providers, and offers a single platform for Brands toBook/Manage these services.

• Client Relationship Management: oAct as the primary point of contact for key accounts, building and maintainingstrong, long-lasting customer relationships. o Understand the client's business needs, objectives, and challenges to providestrategic solutions that drive value.
• Business Retention & Growth: o Maintain business by securing regular orders and shipments from existing clients. o Develop and implement strategies to expand business with current clients, identifying new opportunities toincrease revenue.
• Coordination with Internal Teams: o Collaborate closely with the pricing team to ensure competitive and profitablerates are provided to clients. o Work with operations, customerservice, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.
• Client Satisfaction: o Monitor and manage the quality of service provided to key accounts, addressingany issues or concerns promptly and effectively. o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.
• Reporting & Analysis: o Prepare regular reports on account performance, including sales, profit margins, and customer feedback. o Analyze market trends and competitor activity to identify potential risks andopportunities within the industry.
• Contract Management: o Negotiate and manage contracts with key clients, ensuring terms are favorableand aligned with company policies. o Ensure compliance with all contractual obligations and service level agreements.
• New Business Development: o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients. o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Requirements

Qualifications

§ Bachelor’sdegreeinBusinessAdministration,Logistics,SupplyChain,orarelated field.

§ Minimumof3yearsofexperienceinkeyaccountmanagementwithinthefreightforwarding or logistics industry.

§ Strongunderstandingoffreightforwardingprocesses,includingair,sea,andlandtransportation. Excellent negotiation,communication, and interpersonal skills.

§ Provenabilitytomanagemultipleaccountsandprojectssimultaneously,meetingdeadlines and achieving targets.