Key Accounts Manager

Nimbuspost; Surat; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NimbusPost is seeking a proactive Key Accounts Manager in Surat to manage and grow relationships with major clients in the logistics space. The role focuses on client retention, revenue growth, problem solving, and expanding business with existing accounts.

You will coordinate with Operations and Sales to ensure timely delivery, understand client requirements, and drive upselling and cross-selling to meet targets in a fast-paced logistics environment.

Qualifications

• 3–10 years of experience in Key Account Management / Sales / Client Management.
• Experience in the logistics industry will be preferred.
• Strong understanding of sales and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to understand customer requirements and provide effective solutions.
• Strong negotiation and problem-solving skills.
• Good organizational and stakeholder management skills.
• Target-oriented with a strong focus on customer satisfaction and revenue growth.

Responsibilities

• Manage and strengthen relationships with a portfolio of key clients.
• Understand client requirements, business needs, and challenges.
• Drive revenue growth through upselling and cross-selling opportunities.
• Ensure timely delivery of products and services as per client expectations.
• Act as the primary point of contact between clients and internal teams.
• Resolve customer issues and complaints to ensure high client satisfaction.
• Identify opportunities for business expansion within existing accounts.
• Coordinate with Operations, Sales, and other internal teams to ensure smooth service delivery.
• Track account performance and prepare regular reports and forecasts.
• Maintain strong client relationships to improve retention and reduce churn.

Skills

Key Account Management / Sales /Client

Logistics industry experience

Sales & CRM understanding

Communication & interpersonal skills

Negotiation & problem-solving

Education

Graduate in Business Administration/Sales

Job description

Location: Surat
Department: Key Account Management
Experience: 3-10 Years
Employment Type: Full-Time, Permanent
Qualification: Graduate in Business Administration, Sales, or a relevant field

About NimbusPost

NimbusPost is a leading logistics solutions provider helping D2C brands and online businesses simplify and scale their logistics. Our platform combines shipping technology, a multi-courier network, warehousing & fulfilment, and data‑driven solutions to create a seamless logistics experience.

Role Overview

We are looking for a Key Accounts Manager to manage and grow relationships with our key clients. The role will focus on client retention, revenue growth, problem‑solving, and identifying opportunities to expand business with existing accounts.

Key Responsibilities

• Manage and strengthen relationships with a portfolio of key clients.
• Understand client requirements, business needs, and challenges.
• Drive revenue growth through upselling and cross‑selling opportunities.
• Ensure timely delivery of products and services as per client expectations.
• Act as the primary point of contact between clients and internal teams.
• Resolve customer issues and complaints to ensure high client satisfaction.
• Identify opportunities for business expansion within existing accounts.
• Coordinate with Operations, Sales, and other internal teams to ensure smooth service delivery.
• Track account performance and prepare regular reports and forecasts.
• Maintain strong client relationships to improve retention and reduce churn.

What Were Looking For

• 3–10 years of experience in Key Account Management / Sales / Client Management.
• Experience in the logistics industry will be preferred.
• Strong understanding of sales and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to understand customer requirements and provide effective solutions.
• Strong negotiation and problem‑solving skills.
• Good organizational and stakeholder management skills.
• Target‑oriented with a strong focus on customer satisfaction and revenue growth.

Why Join NimbusPost?

• Opportunity to build your career in Key Account Management.
• Work with high‑value clients and leading D2C brands.
• Fast‑paced and growth‑oriented work environment.
• Strong learning and career development opportunities.
• Competitive compensation.