Key Accounts Manager

Locatr Ai; North 24 Parganas District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Locatr.ai is seeking a Key Account Manager to lead relationships with enterprise customers, translate business needs into solutions, and drive account growth from onboarding to renewals. The role emphasizes strong communication, strategic thinking, and ownership in a fast-growing logistics tech environment.

The candidate should have an MBA and substantial KAM/enterprise sales experience, with readiness to work from the Kolkata office and engage multiple stakeholders across Product, Operations,

Qualifications

• MBA is mandatory.
• 35 years of relevant experience in KAM, Enterprise Sales, B2B Sales, Customer Success, or Business Development.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Ability to manage multiple stakeholders and accounts simultaneously.
• Strong commercial and analytical mindset.
• Comfortable working with CRM systems, MS Excel/Google Sheets, and business presentations.
• Willingness to work from the Kolkata office.

Responsibilities

• Manage and build relationships with key enterprise/B2B customers.
• Act as the primary point of contact for assigned accounts.
• Understand customer requirements and translate into actionable solutions.
• Drive onboarding, engagement, retention, and account growth.
• Identify opportunities for upselling, cross-selling, and expansion.
• Coordinate with Product, Operations, Technology, and Customer Success teams to resolve issues and deliver solutions.
• Prepare account plans, forecasts, business reviews, and reports.
• Negotiate commercials, renewals, and contracts with leadership.

Skills

CRM systems

MS Excel/Google Sheets

Stakeholder management

Negotiation

Communication

Data-driven

Startup environment

Education

MBA (Marketing/Sales/Operations/Supply Chain)

Tools

CRM software

Microsoft Excel/Google Sheets

PowerPoint

Job description

Role Overview

As a Key Account Manager, you will be responsible for managing key customer accounts, building strong business relationships, identifying growth opportunities, and ensuring high customer satisfaction.

The ideal candidate will have strong B2B account management and communication skills, a commercial mindset, and preferably an understanding of supply chain, logistics, transportation, or related industries.

Key Responsibilities

• Manage and build strong relationships with key enterprise/B2B customers.
• Act as the primary point of contact for assigned accounts.
• Understand customer business requirements and translate them into actionable solutions.
• Drive customer onboarding, engagement, retention, and overall account growth.
• Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
• Conduct regular customer reviews and track account performance, requirements, and satisfaction.
• Coordinate with Product, Operations, Technology, and Customer Success teams to resolve customer issues and deliver solutions.
• Monitor customer feedback and communicate insights internally to improve products and services.
• Prepare account plans, sales forecasts, business reviews, and regular account reports.
• Negotiate commercials, renewals, and contracts in coordination with leadership.
• Maintain accurate records of customer interactions, opportunities, and pipeline in the CRM.
• Develop a strong understanding of the logistics and supply chain challenges faced by customers.

Required Qualifications & Skills

• MBA is mandatory, preferably in Marketing, Sales, Operations, Supply Chain, or a related specialization.
• 35 years of relevant experience in Key Account Management, Enterprise Sales, B2B Sales, Customer Success, or Business Development.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Ability to manage multiple stakeholders and accounts simultaneously.
• Strong commercial and analytical mindset.
• Comfortable working with CRM systems, MS Excel/Google Sheets, and business presentations.
• Strong ownership and problem-solving attitude.
• Ability to work in a fast-paced, startup environment.
• Willingness to work from the Kolkata office.

Preferred Experience

Candidates with experience in Supply Chain, Logistics, Transportation, Fleet Management, SaaS, Logistics Tech, B2B Technology, or Enterprise Solutions will be preferred.

Experience working with large enterprise customers and multiple decision-makers will be an added advantage.

What Were Looking For

We are looking for someone who is:

• Customer-centric and relationship-oriented
• Proactive and commercially driven
• Comfortable taking ownership of accounts end-to-end
• Strong at stakeholder management
• Data-driven and detail-oriented
• A strong communicator and negotiator
• Comfortable operating in a growing startup environment

Why Join Locatr.ai?

• Opportunity to work at the intersection of Technology, Logistics & Supply Chain
• Direct exposure to enterprise customers and business leaders
• High ownership and responsibility in a growing organization
• Opportunity to contribute to building and scaling a new-age logistics technology business