Key Accounts Manager

Loadit Supply Services; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Loadit Supply Services is seeking a proactive Client Relations professional to serve as the main liaison for key clients, ensuring exemplary service and sustained relationships. The role spans business development, revenue growth, and collaborative execution with Operations, Finance, and Support teams.

You will identify client needs, pursue opportunities for expanded engagement, and drive negotiations to meet profitability targets.

Responsibilities

• Serve as the primary point of contact for key clients, ensuring exceptional service.
• Develop and maintain strong, long-term relationships with existing clients.
• Address client inquiries, concerns, and operational issues in a timely and effective manner.
• Regularly assess client needs and satisfaction levels to identify growth opportunities.
• Coordinate with internal teams to ensure timely and quality service delivery.
• Identify new business opportunities within the existing client base.
• Work towards achieving monthly and annual revenue targets.
• Coordinate with internal teams for smooth execution and customer satisfaction.
• Support collections and maintain healthy client relationships.
• Actively seek to expand the company's business with existing clients.
• Work towards increasing client engagement and maximizing revenue per account.
• Drive negotiations and close business opportunities aligned with company profitability targets.
• Work closely with Operations, Finance, and Customer Support teams to streamline processes.
• Maintain accurate records of client interactions, sales progress, and business opportunities.
• Provide regular MIS reports and updates to management regarding account performance.
• Ensure all commitments, communications, and service expectations are documented and adhered to.
• Maintain compliance with company policies and operational procedures.

Job description

A. Client Relationship Management

• Serve as the primary point of contact for key clients, ensuring exceptional service.


• Develop and maintain strong, long-term relationships with existing clients.


• Address client inquiries, concerns, and operational issues in a timely and effective manner.


• Regularly assess client needs and satisfaction levels to identify growth opportunities.


• Coordinate with internal teams to ensure timely and quality service delivery.

B. Business Development & Growth

• Identify new business opportunities within the existing client base.


• Work towards achieving monthly and annual revenue targets.


• Coordinate with internal teams for smooth execution and customer satisfaction.


• Support collections and maintain healthy client relationships.

C Sales & Revenue Expansion

• Actively seek to expand the company's business with existing clients.


• Work towards increasing client engagement and maximizing revenue per account.


• Drive negotiations and close business opportunities aligned with company profitability targets.

D. Coordination & Reporting

• Work closely with Operations, Finance, and Customer Support teams to streamline processes.


• Maintain accurate records of client interactions, sales progress, and business opportunities.


• Provide regular MIS reports and updates to management regarding account performance

E. Compliance & Documentation

• Ensure all commitments, communications, and service expectations are documented and adhered to.


• Maintain compliance with company policies and operational procedures.