Client Relationship Executive

Apkg & Co; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Apkg & Co in Mumbai is seeking a Client Relations Executive to maintain regular communication with existing clients and understand their requirements. You will build and sustain long-term relationships, coordinating with internal teams to fulfill client needs.

The role includes following up for documents and approvals, addressing client queries, scheduling meetings, and keeping accurate records of all interactions.

Responsibilities

• Maintain regular communication with existing clients and understand their requirements.
• Build and maintain strong, long-term relationships with clients.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Follow up with clients for documents, information, approvals, and pending matters.
• Handle client queries and ensure timely resolution by coordinating with the relevant team.
• Schedule meetings, calls, and follow-ups with clients.
• Maintain accurate records of client communication, requirements, and follow-ups.
• Identify opportunities for additional services and communicate them to the concerned team.
• Prepare professional emails, reports, presentations, and client communications.
• Conduct regular follow-ups with prospective clients and support business development activities.
• Ensure a professional and positive client experience.

Job description

Key Responsibilities

• Maintain regular communication with existing clients and understand their requirements.
• Build and maintain strong, long-term relationships with clients.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Follow up with clients for documents, information, approvals, and pending matters.
• Handle client queries and ensure timely resolution by coordinating with the relevant team.
• Schedule meetings, calls, and follow-ups with clients.
• Maintain accurate records of client communication, requirements, and follow-ups.
• Identify opportunities for additional services and communicate them to the concerned team.
• Prepare professional emails, reports, presentations, and client communications.
• Conduct regular follow-ups with prospective clients and support business development activities.
• Ensure a professional and positive client experience.