Key Accounts Manager

Netscribes; Bidhannagar; On-site; INR 201,000 - 223,000; Part time

Job summary

Netscribes invites applications for a Key Account Manager (Outbound Voice) based in Kolkata. The role focuses on managing a portfolio of onboarded sellers, driving activation and growth, and coordinating with internal teams from a work-from-office setup.

The position requires at least 9 months of outbound voice experience, good Hindi and working English communication, and a willingness to join immediately. The contract spans 6 months with 6-day weeks and fixed general shift in Kolkata.

Qualifications

• Minimum 9 months of experience in Outbound Voice Customer Service / Outbound Calling.
• Good communication skills in Hindi.
• Average/working-level English communication skills.
• Candidates must be graduates.
• Immediate joiners preferred.
• Candidates willing to work 6 days from office in Kolkata.

Responsibilities

• Manage and build strong relationships with a portfolio of onboarded sellers.
• Conduct outbound voice interactions with sellers and provide effective support.
• Ensure seller activation, catalog listing, quality approval and go-live completion.
• Identify opportunities to improve seller sales, revenue and overall business performance.
• Guide sellers on catalog quality, pricing, product assortment and listing best practices.
• Monitor account performance and identify underperforming accounts.
• Resolve seller issues by coordinating with internal teams such as BD, Cataloging, Quality and Support.
• Track seller engagement, activation, sales and retention metrics.
• Prepare performance reports and provide actionable insights.
• Drive corrective actions and improvement plans to improve seller performance.

Skills

Outbound Calling

Voice Process

Customer Service

Key Account Management

Account Management

Seller Management

Hindi Communication

English Communication

Education

Graduates

Job description

Hiring: KAM | Outbound Voice | 9+ Months Exp | Kolkata WFO | 18K NTH | Immediate Joiners

Job Title

Key Account Manager (KAM), Outbound Voice

Job Description

We are hiring for the position of Key Account Manager (KAM) Outbound Voice Customer Service.

The role involves managing a portfolio of onboarded sellers, driving seller activation and business growth, supporting catalog management, monitoring account performance, and maintaining strong seller relationships.

Location: Kolkata
Work Mode: Work From Office (WFO)
Employment Type: Contractual 6 Months
Working Days: 6 Days a Week
Week Off: Sunday Fixed
Shift: Fixed General Shift | 9 Hours
Salary: 20,000 CTC | 18,000 Take-Home
Joining: Immediate Joiners Preferred

Key Responsibilities

• Manage and build strong relationships with a portfolio of onboarded sellers.
• Conduct outbound voice interactions with sellers and provide effective support.
• Ensure seller activation, catalog listing, quality approval and go-live completion.
• Identify opportunities to improve seller sales, revenue and overall business performance.
• Guide sellers on catalog quality, pricing, product assortment and listing best practices.
• Monitor account performance and identify underperforming accounts.
• Resolve seller issues by coordinating with internal teams such as Business Development, Cataloging, Quality and Support.
• Track seller engagement, activation, sales and retention metrics.
• Prepare performance reports and provide actionable insights.
• Drive corrective actions and improvement plans to improve seller performance.

Candidate Requirements

• Minimum 9 months of experience in Outbound Voice Customer Service / Outbound Calling.
• Good communication skills in Hindi.
• Average/working-level English communication skills.
• Strong interpersonal and relationship-management skills.
• Comfortable handling outbound calls and seller/customer interactions.
• Ability to understand and resolve operational issues.
• Good problem-solving and follow-up skills.
• Candidates must be graduates. The provided JD specifically states graduates only.
• Immediate joiners preferred.
• Candidates willing to work 6 days from office in Kolkata.

Key Skills

Outbound Calling | Outbound Voice Process | Customer Service | Voice Process | Key Account Management | Account Management | Seller Management | Customer Relationship Management | Client Handling | Sales Support | E-commerce | Catalog Management | Seller Activation | Hindi Communication | English Communication