Key Accounts Manager

TeamLease; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

TeamLease in Bengaluru seeks an experienced Customer Management leader to build strong relationships with regional and national teams, oversee customer success for US clients, and drive cross-functional collaboration to meet contractual obligations.

The role focuses on team leadership, escalation management, and delivering service levels for global key accounts, with deep emphasis on relationship building and strategic account growth.

Qualifications

• 5–10 years of customer management experience in B2B.
• Experience delivering and managing contractual obligations.
• Ability to manage end-to-end initiatives across Sales.
• Strong communication with internal teams and with customers.
• Proven ability to escalate and resolve customer issues.

Responsibilities

• Escalation of customer actions including cross-functional collaboration to resolve issues.
• Resource management – staffing, account management, and performance management policies.
• Leads a team of Managers, responsible for escalation and achievement of service levels and customer satisfaction.
• Team development – coordination of training to drive success; knowledge in industry, solutions, and account management.

Skills

Team leadership

Customer management

Cross-functional

Escalation management

Communication

Multitasking

Training & development

Account management

Relationship building

Job description

Role & responsibilities

Relationship Building customer visits, presentations and business reviews with team as needed, maintain relationships with Region and On Site department leaders, build effective relationships with current/prospective customers, engage with National Sales Leaders

• Escalation of customer actions including leading cross-functional collaboration to resolve issues and challenges
• Resource Management – responsible for ensuring team is properly staffed, account management, executing performance management policies, business planning, serving as the escalation point of contact for customer issues, and driving collaboration between Region/OnSites
• Leads a team of Managers, and as a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution.
• Team Development – coordinate applicable training to drive success; industry/concept/segment knowledge, internal and external technology solutions, account management, communication, time management, etc.

Key account, Customer Sucess, Logistics ,Supply Chain management

US Client , Global Key Account Management

Abilities and skills:

• Ability to manage and motivate a customer service organization comprised of contract business
• Ability to manage end to end initiatives through challenging deadlines across Sales
• Act as an escalation point for customer challenges through appropriate teams
• Strong communicator both internally and with customer
• Effectively present skills, solve problems, and multitask

Experience 5-10 years of Customer Management experience in B2B and responsible for delivery and managing contractual obligations.