Key Accounts Manager

Hirelytica Edlabs; Bengaluru; On-site; INR 900,000 - 1,600,000; Full time

Benefits offered by this job

Health insurance

Job/soft skill training

Provident fund

Annual bonus

Job summary

Hirelytica Edlabs is seeking a proactive Key Account Manager in Bengaluru to manage strategic client relationships and ensure ticket closure. You will collaborate with cross-functional teams, drive product adoption, and guide brands on e-commerce growth, while meticulously documenting all client interactions in the CRM.

The role requires strong account management and CRM skills, with a focus on delivering measurable value to merchants operating in the D2C space.

Qualifications

• Proven experience in key account management
• Strong CRM/documentation skills
• Excellent collaboration with internal teams
• Ability to guide brands on e-commerce growth

Responsibilities

• Manage strategic client relationships and ensure ticket closure
• Collaborate with internal teams to align on client needs
• Drive product adoption and value realization for customers
• Document all client interactions clearly in the CRM

Education

Any Graduate

Tools

CRM

Job description

As a Key Account Manager, you will manage strategic client relationships, ensure all ticket closure, collaborate with internal teams, drive product adoption, guide brands on e-commerce growth, accurately document all client interactions in the CRM.

Perks and benefits

• Health insurance
• Job/soft skill training
• Provident fund
• Annual bonus

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

ShopDeck helps e-commerce merchants set up and manage their D2C storefront “profitably”.

We have a software + services proposition for the merchant with the goal of optimising for the merchant's profitability. Our product is an all-in-one software.